Lynn M. Janicki

Customer Service Specialist

**** ******* ******

Superior CO 80027

303-***-****

abjeqm@r.postjobfree.com

I always provide excellent customer service because I am an articulate

listener and am a thorough, but by the book problem solver. I am very

reliable and possess outstanding organizational qualities, while always

striving to acquire new skills to contribute to the quality and benefit of

my employer. I am trustworthy, honest, personable, conscientious,

efficient, punctual, cheerful and healthy.

Education

. Co-operative Office Education Certification Program at Mesa High

School.

. Currently a student at Front Range Community College in Medical

Information Technology degree program.

. Denver Botanical Gardens Botanical Illustration Certification Program.

Technical Skills

. Windows, MS Office 2007, Outlook 2007, Word 2007, Excel 2007, Access

2007, PowerPoint 2007 Type 45wpm, 10key, MacIntosh & PC literate.

Professional Work Experience

DishNetwork Customer Service Center, Thornton CO 2009-

Presently

. Outstanding customer service in the technical, billing and loyalty

departments.

. Currently Tier 5 and !03% to goal.

. Ongoing training to stay current in the field.

. Utilizing my excellent listening and communication skills to build

teamwork relationships and lasting customer loyalty.

In home Senior Car Provider Personal Touch Senior Services, Englewood CO

2008-09

. Provided care and social stimulation to a disabled Senior Citizen.

. Prepared and administered medications and daily living needs.

Department Manager Michaels Arts & Crafts, Superior Co

2005-08

. Exhibited excellent Customer Service Skills and taught customer

classes resulting in high levels of customer satisfaction, many times

resulting in higher sales, and often received positive letters sent

from customers to corporate office.

. Merchandised effectively building plano-grams and displays.

. Maintained appropriate inventory levels on daily, weekly and accurate

annual counts.

. Increased sales in my department by 6.2% (average) consistently over

previous years.

. Applied outstanding listening and communication skills with corporate,

management colleagues and customers.

. Used excellent organizational skills bringing my department from a "D"

of previous management to consistent "A" ratings per corporate

standards and inspections.

. Cross-trained in other departments to be able to assist customers when

colleagues were unable to be there and pro-actively learned about

products in each department to better assist customers.

. Recruited, mentored, supervised, trained and managed personnel

utilizing great team working skills to motivate and help others find

where they fit in the company. I truly wanted them to be happy to come

to work every day.

. Opened and closed for business (key holder). Scheduled staff.

. Reconciled register drawers and prepared deposits accurately.

. Processed special orders, shipping and receiving.

Sales Representative Amen Packaging, Inc., Denver CO

2003-05

. Managed and expanded existing accounts while acquiring new business,

increasing sales 5.8% in 2004.

. Utilized outstanding communication in building customer loyalty and

solid vendor relationships.

. Accurately ran and updated sales reports on continual basis.

Plant and Office Supervisor Access Color Inc. Denver CO

2002-03

. Supervised production of product, controlled quality of product,

packaging and labeling.

. Trained and supervised personnel.

. Developed and implemented a sales plan, started customer base local

and nationwide.

. Set up display at trade shows, utilized effective merchandising

skills.

. Organized warehouse and stock, shipping and receiving.

. Can drive various lift equipment.

. Key holder, opening and closing for business day.

Professional and Character References available upon your request.

Contact this candidate