Customer Service Data Entry

Wilfred De La Cruz

Antioch, CA *****

Phone: 925-***-****

E-mail: abjeqf@r.postjobfree.com

OBJECTIVE

Seeking a challenging position utilizing my administrative and technical

skills to contribute to the success and growth of a company.

EDUCATION

HEALD COLLEGE, Hayward, CA

Associate in Applied Science Degree in Computer Technology

Awarded: January 2002

QUALIFICATIONS

Excellent Computer hardware / software installation, and troubleshooting

techniques

Typing speed of 65wpm / 25 Short Hand

Knowledge and awareness of Microsoft Operating Systems /MS Office

Team player who is organized, disciplined, and goal oriented

Excellent communication skills demonstrated by ability to work with people

of diverse backgrounds

Listen to determine needs of people before offering a solution

Able to consistently meet and exceed goals and objectives

Extensive customer service and relations experience

Experienced problem solver and profit maker

Bilingual

EXPERIENCE

Mechanical Technician/ Customer Service Advisor / Manager

Sears Automotive August 2002 - September 2006

Automotive Service and Merchandise Sales. Extensive customer service &

Shipping and Receiving process / procedures. Data Entry, ticket writing,

employee schedule prep. time management, inventory, computer networking,

parts order and receive, confirmation orders, out of state special orders,

mathematical computation. discount redeemable, marketing, sales,

application processing, employment interviews, questionnaires, extensive

internet usage, Microsoft Word, Excel, PowerPoint, Outlook, printer

troubleshoot/repair, PC repair, shredding documents, commission

calculations, customer referrals, tracking number updates., Driving cars in

and out of shop, inspect inside and outside of vehicles, protecting seats,

measuring tread depth of tires, checking engine for recommended repairs,

mounting & balancing tires, installing automobile batteries, using

automotive lifts, Extensive power tools usage configuring computer network,

installing printers, repairing peripherals, creating / handling work-

orders, handling third party purchase orders, creating employee schedules,

solving customer complaints, handling cash credit cards and checks, keeping

track of sales reports/transactions, updating customers on progress of

vehicle, ordering and receiving parts, stocking merchandise, cleaning auto

shop, answering phones, desktop support, network configuring, and following

up on customers.

Mechanical Assembly Line Operator

New United Motor Manufacturing Inc. May 2007 - September

2009

Extensive Hand tools usage, Carefully handling vehicles on moving assembly

line, checking for mutilation on automotive parts, installing parts within

50 seconds while vehicles move, following procedures and guidelines,

handling machinery, using hoists, installing seats, connecting air hoses,

using air guns, shooting bolts and screws with left or right hand,

Installing headlights and taillights, connecting harnesses, installing door

trim weather strips, installing rear center consoles, attaching center

clusters, installing floor carpet, tire and battery installation, front and

rear bumper installation, chassis installation, engine installation,

automotive repair, identifying errors, Data entry, standing for long

periods, continuous reaching, bending, and stretching.

Computer De-install / Re-install Technician

Milestone Technologies June 2008 - August 2009

Data Entry, physically De-installing and Re-installing computer

workstations, docs, cable management, lifting and moving PC's, keyboards,

mouse, monitors, to new location. Physically De-installing / Installing

Network Servers. Usage of power drills to disassemble U-racks for proper

fitment of new server racks, installing and re-wiring CAT5 / CAT6 cables,

documenting everything from serial numbers, model numbers, brand name,

using labels to for accuracy and efficiency, de-installing / re-installing

peripherals such as printers, fax machines, scanners, microphones,

speakers, subwoofers, and customer client service.

Computer Field Technician

Voluntary / On Call June 2002 - June 2007

Workstation Configuring, Upgrading/ Repairing Operating Systems, Formatting

Hardrives, Installing / Upgrading Hardrives, (internal & external)

installing/ upgrading Monitors, Repairing/ Recovering System Files,

Installing/ Upgrading Dvd/CD Drives, Installing / Upgrading appropriate

Software-Drivers for proper functionality of Network Interface Cards,

Installing/ Repairing Plug and Play Devices such USB hubs, Game

Controllers, Upgrading/ Installing RAM (Memory) on PC's/ Notebooks,

Installing / Upgrading Ethernet Cards, Installing / Updating Routers, Home

Networking Techniques and Installation, (Wired - WIFI) Installing /

Uninstalling Virus Protection, Removing Unnecessary Files using REGEDIT

Techniques. Installing Microsoft Office Suites, Installing / Repairing

Peripherals such as Printers, Scanners, and Fax Machines, Installing PC

Power Supplies, Installing Intel Processors, Installing TV Tuner Cards,

Installing / Upgrading Graphics Cards, Upgrading/ Installing Sound Cards,

Replacing Motherboards, Modifying / Replacing Tower Covers, Installing Dual

Monitors on a single PC, Upgrading Mouse/ Keyboards to clients needs,

(wireless) Streaming files from PC to any other Media or Storage Device on

Network, (LAPTOPS, XBOX, PC, PS3, CELL PHONE, Backup Files, through Media

Storage, (DVD's, CD's, External Hardrives, Floppy Disk, Flash Memory

Sticks, Online Storage, Excellent Internet skills.

Manufacturing Assembly Operator

Systron Donner Automotive Division October 2006 -

December 2006

Handling all machinery using scientific standard procedures, Extensive

power / hand tool usage, data entry constantly changing work uniforms for

preventive mutilation when entering work area/clean rooms such as; latex

gloves, hairnet, scientific coat, safety goggles, booties. Welding /

assembling sensor chips, wafers, loading & unloading chips/wafers from

specific boats and racks, heating chips in oven, cooling chips on cooling

area, checking for leaks, removing scrap parts from timed conveyer belts,

cleaning electrodes using chemicals and lapper machine, creating cap

covers, installing covers on chips, using microscope to detect failed

wires, handling magazine loads of parts, & cleaning work area.

REFERENCES

Professional references available upon request

Contact this candidate