Customer Service Data Entry

RESUME

Casandra B. Mullins

*** ****** ***** **.

Harvest, AL 35749

Home Phone: 256-***-****, Cell Phone: 256-***-****

E-Mail Address: abjeq9@r.postjobfree.com

OBJECTIVE: Seeking employment CLERICAL & DATA ENTRY/CLIENT SERVICES REP

SUMMARY: Over 15 years of increasing responsibility providing excellent

solutions in a challenging environment. Adept at working under high

pressure and short suspense situations. Client/Customer oriented who

works well in a structured/team environment as well as independently with

a "Can Do" attitude.

PROFESSIONAL EXPERIENCE:

November 2006 -Present- AT&T, Customer Service Representative

Perform a wide range of customer service duties for the AT&T Business End

User Care Line Group.

Answer phone calls and provide information & assistance to customers in a

professional and effective manner.

Assist customers with services, equipment, billing inquiries, taking

payments

. Maintain an up-to-date knowledge of products and services in order to

provide customers with accurate and complete information.

. This position requires good oral and written communication skills.

. This position requires the ability to work flexible hours, which include

nights and weekends.

August 2005 - November 2006 - Bradford Health Services, Housekeeping

Associate

. Performed all housekeeping duties to maintain health and maintenance

requirements of this facility.

. Managed and was responsible for the upkeep of specific areas in the

facility.

. Communicated with outside vendors on a weekly basis to maintain proper

supplies.

. Responsible for the creation and revision of weekly scheduling for

housekeeping staff.

December 1992 - May 2005 - American Wholesale Book Co., Data Entry Clerk

. Received and keyed orders into Database for outside customers.

. Created, reconciled and distributed pending customer invoices for

shipping.

. Counted discrepancies for product orders for correct Inventory Control.

. Responsible for resolution of all customer order discrepancies.

EDUCATION:

1991 Graduate of Bradshaw High School, Florence, AL

Major Courses of Study: Business Math, Accounting, and Computer

Information System

TRAINING:

Microsoft Office

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