Medical Quality Control
Resume:
Lori A. Zielonka
Sardinia, New York 14134
************@*****.***
A trained medical office professional with extensive experience in staff
development and mentoring. Recognized for attention to detail,
adaptability and commitment to meeting quality standards.
Summary of Qualifications
Trainer / Facilitator Database Development Microsoft Office
Problem Solving Six Sigma Excellent Communication
Skills
Quality Control Time Management Conflict Resolution
Education
Medical Billing Clerk, 220 hour Certificate July 2010 - October 2010
Erie 1 BOCES, Cheektowaga, New York
Medent Medical terminology
ICD9 Medical Claims Processing
CPT Coding Managed Care
Electronic Medical Records Keyboarding and Keypad
ERIE COMMUNITY COLLEGE WORKFORCE DEVELOPMENT
Microsoft Office 2007, January - May
2010 MS Excel, 32, hours
MS Word, 32 hours MS PowerPoint, 16 hours
MS Access, 32 hours
Professional Experience
Continental Automotive Systems Elma, NY 1983-
2009
Assistant Team Leader, Lead Operator
. Taught and facilitated 10 teams on problem-solving skills, and how to
improve cost, quality and cycle time.
. Completed monthly reports and attended process ownership meetings.
. Created a computerized tracking system to record training records of
department associates.
. Conducted time studies on equipment and entire lines to improve cycle
time.
. Provided backup as necessary, and trained others on procedures, operation
of equipment and use of tools.
. Responsible for inventory control for 10 Departments.
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