Manager Administrative Assistant

VENEUS PALMER

***** ***** . *******, ** ***** . 678-***-****

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Education

Everest Institute

Southfield, MI

Medical Administrative Assistant March 2005 - December 2005

Completed 160 hours externship @ Medical Professional Center

Detroit, MI

Skills

Insurance Billing Scheduling

Data Entry

Medical Office Switchboard

Typing 50 WPM

Filing Telephone Skills ICD-9 &

CPT-4 Coding

Medical Terminology Microsoft Office

Appointment Scheduling Transcribing of Physicians and

Prescription Orders AS400

Experience

Friendship Financial

Office Manager September 2007 - June 2010 Atlanta, GA

Duties: Prepared income tax return forms for individuals and small

businesses. Reviewed financial records, such as prior tax return

forms, income statements, and documentation of expenditures to

determine forms needed to prepare return. Interviewed clients to

obtain additional information on all taxable income deductible

expenses and allowances. Supervised several tax preparers and ran all

aspects of office.

Henry Ford Hospital Detroit,

MI

Unit Clerk March 2006 - July 2007

Duties: Acted as unit receptionist greeting and directing visitors,

assembled patient charts answered unit telephone; transferred calls,

served as an important link in the communication chain ensuring

information was transmitted between nursing personnel, other hospital

personnel, physicians, patients, family members and other guests;

assisted in entering patient information in computer system;

transcribed physician and medication orders.

St. John - Father Murray Nursing Center

Centerline, MI

Receptionist June 2005 - March 2006

Duties: Answered multi-line telephone, directed traffic, delivered

mail, created spreadsheets, letters, office memos, and other clerical

duties as assigned.

Blockbuster Video Detroit,

MI

CSR/Shift Leader May 2003 - February 2006

Duties: As a CSR checked-in and checked-out videos for customers ran

the cash register, and stocked supplies and snacks as needed. As a

Shift Leader opened and closed the store, supervised CSR reps, kept

inventory, ordered supplies, input employees hours, and overall

running of the store.

Detroit Regional Chamber Detroit, MI

Switchboard Operator March 2001 - July 2002

Duties: Answered switchboard, kept attendance updated, faxed, copied,

wrote and mailed rejection letters for HR Manager, and performed other

clerical duties as needed.

Detroit Newspaper Agency Detroit, MI

Retention Coordinator November 1996 - January 2001

Duties: Supervised and motivated six Retention representatives who

were responsible for retaining customers. Maintained daily, weekly,

and monthly financial reports for Retention supervisor and entered

employee hours into AS400 for payroll.

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