Customer Service Supervisor
Resume:
LADETHA M. GILMORE
St. Francisville, LA 70775
225-***-**** Hm 225-***-**** Cell
OBJECTIVE My objective is to obtain a position where I can utilize my
knowledge and skills obtained through years of college and work
experience.
EDUCATION
2005 - 2008 University of Phoenix
Baton Rouge, LA
Major: Business Management Degree Earned
1988 - 1992 West Feliciana High School
Saint Francisville, LA
General Studies Diploma
Earned
SKILLS
Word Perfect, Lotus SmartSuite 97, Lotus 123 97, Lotus Approach, Ten Key by
touch, Filing (alpha/numeric), 45wpm, Microsoft 2000, Microsoft XP,
Microsoft Outlook, Muli Key or electronic telephone, Fax machine, Invision
PROFESSIONAL EXPERIENCE
01/2008 - Present Pacesetter National Adjustment Company
3045 West Fork Drive
Baton Rouge, LA 70816
Fran Heil. Supervisor
Claims Intake Adjuster/Customer Service Representative
Assist customers with reporting claims, updating information, take
recording statements from insured drivers call interpreters line to assist
speaking with non-English drivers, verify payments and providing excellent
customer service.
04/2007 - 01/2008 USAgencies
8550 United Plaza Blvd. Ste. 805
Baton Rouge, LA
Randy Ledoux, Supervisor
Claims Intake Adjuster
Assist customers with reporting claims, updating information and providing
excellent customer service.
06/06 - 04/07 Feliciana Federal Credit Union
2495 Hwy 965
St. Francisville, LA
Gigi Robinson, CEO President
Teller
Assist members with personal accounts, opening and closing account collect
payment and provide excellent customer service.
03/05 - 12/05 West Feliciana Parish Sheriff Office
4789 Prosperity Street
Saint Francisville, LA
Major Charlene Rachel, Supervisor
Data Entry Officer/Communication Officer (Part-Time)
Ladetha M. Gilmore Resume'
Page 2
05/00 - 03/05 Baton Rouge General Health Systems/Mid-City
3600 Florida Blvd.
Baton Rouge, LA
Beth Jones, Supervisor
Patient Access Representative/Baton Rouge Call Center
Pre-register patients, obtain demographic data, data entry, answer multi
phone lines, assist patients to various departments, assist patients to
room and collect insurance co-pays.
REFERENCE AVAILABLE UPON REQUEST
Contact this candidate