Technician Customer

EDUCATION

Bachelor of Science, Information Systems

In

progress University of Utah, David Eccles School of Business

Salt Lake City, UT

EXPERIENCE

ARUP Laboratories

November 2005 - Present

Specimen Processor

Salt Lake City, UT

. Ensures proper handling of all specimens received at ARUP's central

facility and prepares specimens for laboratory testing.

. Matching patient information, data entry, aliquoting, and scanning

documents.

. Promote from technician I to technician II.

. No major errors for 1 quarter recognition.

Bluecoat Systems

August 2009 - April 2010 Intern

Salt Lake City, UT

. Collect the data and analyze the legit contents of web pages via

Knoppix/Linux.

. Apply Wireshark to analyze the collected data.

. Using Exel to create a category after analyzing.

Ikano Communications Inc.

June 2004 - November 2005 Technical Support

Salt Lake City, UT

. Educate customer about ISP and malicious material by attaching a

product within the education service.

. Resolve customer technical issues such as internet problem via phone

and chat.

. Assist customer with DSL set up.

. Educate customer the different browser and how to prevent malicious

material from attacking the computer.

eBay January

2004 - June 2004

Independent PowerSeller

Salt Lake City, UT

. Conducted research throughout eBay for popular products including

MSRP, sale price, price sold, profit, domestic/international shipping

and handling costs, and difficulty of obtaining products

. Completed transactions worth at least $1,000 each month, gaining 40%

profit overall

. Corresponded with over 175 customers worldwide and maintained 100%

positive feedback from all customers

LEADERSHIP AND STUDENT INVOLVEMENT

VASA

September 2003 - September 2004 Officer-Social Chair

Salt Lake City, UT

. Promote cultural awareness, preserve the Vietnamese traditions, and

help unite the Vietnamese Community.

. Recruited member through advertisement and event.

. Fund raising through car wash for Lunar lantern day.

. Served food for senior citizen on Thanksgiving Day.

Information Systems Club-TEK

August 2009 - Member

Salt Lake City, UT

. A Student Club focused on information systems and technology.

. Participate in workshops and competitions where they learn and apply

IS skills that are sought after in business.

. Network with industry insiders to stay up to date with the latest

technology trends.

INTERESTS AND SKILLS

. Volunteering, particularly teaching roles.

. Conversationally fluent in Vietnamese from living in Vietnam until the

age of eleven and speaking Vietnamese at home.

. MS Office, HTML, Photoshop, A+ (experience), Unix, Matlab.

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