Customer Service Sales

Dan Feddor

*** *. ***** ****** ****** Sahuarita, Az 85629

847-***-****

abjeik@r.postjobfree.com

Objective

. Play an important, contributing role in a growing / successful

company.

. Utilize my great customer service and sales skills to benefit both the

customer and company.

. Find the best solutions for customers using my great listening skills

and creativity.

Education

. Pima Community College in pursuit of Business Marketing Degree

. In Honors program for Reading and Writing

Experience

Team Manager, Sears Holdings Corp., 06/06 - Present

Tucson, AZ

. Directly supervises a team of call center agents in a sales and

customer service environment.

. Provides performance feedback through coaching, reviews, goal setting,

and quality monitoring.

. Participates in the interviewing process and makes hiring

recommendations.

. Addresses issues, such as attendance and interpersonal conflicts in

the workplace.

. Handles escalated customer issues.

Inventory Control Specialist, Wal-Mart, 02/04 - 09/05

Green Valley, AZ

. Keep inventory stocked and unload Trucks

. Proactively look for customers in need of assistance

. Make decisions regarding placement of inventory throughout store to

sell effectively

Loan Officer and Processor, All Nation Funding Corp. 11/01-10/03

Grayslake, IL

. Originate mortgage loans through mail, phone calls, and networking

. Close loans by providing excellent customer service, instilling trust,

and ensuring follow-up.

. Assisted in the processing of loans. (Obtaining paperwork and making

necessary phone calls)

Major Accomplishments

. Managed and motivated a less than average producing sales team of 20+

associates to a top producing sales team month over month.

. Initiated "Guide to Ownership", a process that created significant

reduction in cost in returns for the company as well as allowed the

company to identify trends and opportunities to proactively find

solutions.

. Selected for "Talent Keeper" Committee, an exclusive Committee that

works with business leaders to identify ways to improve processes and

improve efficiency.

Awards

. Received a "Most Significant Impact on Business Performance" award

from V.P. of Sears Holdings Operations, Brian Carey.

. Received "Top Performer" award multiple times from GM and direct

manager.

. Received "Coaching for Execution" award for constantly having great

feedback provided by peers and subordinates.

Skills

. Proficient with Microsoft Word, Excel, PowerPoint, and other programs.

. Exceptional listener and communicator who effectively conveys

information verbally and in writing.

. Highly analytical thinking with demonstrated talent for identifying

and improving complex work processes.

Contact this candidate