Customer Service Medical

Location:

Posted:

October 15, 2010

Shawnte Smith

Education:

GMI (Georgia Medical Institute), Duluth, Ga. (Mar 2005-Nov 2005)

Graduated of Medical Assisting

ITT Technical Institute, Duluth, Ga. (Sept 2003-Jan 2005)

Pursued A.A.S. in Computer Network Systems

Experience:

Walgreens, Gainesville, Ga. (May 2008-Jan 2010)

CVS/PST

Providing customer service on an everyday basis for any necessities that’s needed to be

acquired by the consumer.

As well as development of memorabilia for consumer along with any other interest of aspect

that’s needed.

Suwanee Pediatrics, Buford Ga. (Nov 2005 - Nov 2007)

Medical Assistant (Back Office)

Duties Performed: Hemoglobin, Triage, urinalysis, Filing Oxygen Treatments

Experience with NueMD Filing System, GRITS System

Primerica Financial Services Duluth, Ga. (Mar 2002-Nov

2005)

Medical Underwriter/CSR

Compile data analyze results and make recommendation based on this analysis

Utilize strong interpersonal skills to work directly with and communicate to high-level clients

and agents while operating in a call-center environment. Averaging 75 + calls an hour.

Analyze complex data, and recommend creative and logical solutions to agents and internal

management, communication both verbally and in writing.

Recognized for being detail oriented with excellent presentation skills.

Certification:

CPR & First Aid Certified

GA Work Ready Certified

Skills & Experience:

• Venipuncture Triage Urinalysis (bk off)

• EKG Injections Coding/Billing

• Colormetric Test Hematocrit (Hct) Numeric Filing

• Medical Terminology for the front office environment.

• Installed and configured Windows 2000 Pro/XP/ Server/Desktop: Red Hat (Linux 9.0),

Visual Basic 6.0,Quick Books Pro 2010, and MS Office Suite