Customer Service Sales
Resume:
Myra D. Tolentino
California, 90807
abjeh5@r.postjobfree.com .ph
SUMMARY OF QUALIFICATIONS
. Eleven (11) years extensive experience in the banking industry.
. Effective in budgeting and other financial-related tasks.
. Proven record for maintaining schedules; multi-tasked oriented.
. Excellent at follow-up and detail; extremely dependable.
. Good communication and interpersonal skills
. Adept with MS Office, Excel, Powerpoint and Quickbooks
PROFESSIONAL EXPERIENCE
CVS Pharmacy ( April 2010 to Present)
Cashier
Customer Service
Merchandiser
STANDARD SPECIALTIES (October 2008 to July 2010)
Administrative Assistant
Duties and responsibilities are as follows:
. Manages customers/vendors and other concerns
. Prepares invoices, purchase orders, payments to suppliers
. Maintains confidential files and office supplies
. Records and analyze company expenditures
. Coordinates with suppliers regarding raw materials
. Prepares weekly payroll
. In-charge in setting security alarms
. Closely monitors company's finances in the bank
. Counter-checks the posting of customers' payments
. Monitors Account Receivables to ensure that finances are collected on
time
Asiatrustbank, Main Office (January 2005- September 2007)
July 2007 - September 2007
Corporate Product Management Officer
Responsible to the Product Management Head in the following aspects:
. Provide market survey of products that are in competition with ATB's
products
. Specify market requirements for current and future products by
conducting market research supported by on-going visits to customers
and non-customers.
. Work closely with the sales team to determine sales tools and training
requirements.
. Cascade product updates, policy and implementing guidelines to the
branches
. Management of Booked Cash Management Solutions which includes tagging
of accounts up to the processing of CMS Service charges
. Data Extraction for the monthly product profitability
. Monitoring of New products' performance
October 2006-June2007
Services and Marketing Support Officer
Responsible to the Service and Marketing Support Unit Head as a support to
the following sub units: Customer Care, Events Management, Marketing, and
Product Management.
Customer Care
Serves as alternate to the Customer Hotline Officer in case of
absences/leaves
Attends to branch product queries and concern
Events Management
Coordinates with branch officers from the event conceptualization to
post monitoring of the event
In-charge of the event's logistics and ensures 100% data generation
from the attendees
Monitors accounts converted from the event
Marketing
Maintains the branch merchandising inventory and marketing collaterals
Product Management
Conducts survey among competitor banks
Monitors Cash Management Solutions Bookings
CMS Product Profitability Data Extraction
September 2006 - January 2005
Executive Assistant
Reports directly to the Retail Banking Sector Head for coordinating with
Branches.
. Prepares RBS Head presentation to the Senior Management Committee and
ATB Board of Directors
. Coordinates with the Branch Managers for their weekly production
report
. Consolidates all reports emanating from the branches and other head
office units and groups.
. Manage the schedule of the RBS Head in terms of setting appointment
. Assists Branch Banking Group Head in reports preparation and
consolidation from the Branch Managers
. Assists Branch Banking Group Head in all other reports needed during
ALCO and monthly Branch Managers meeting
. Monitors the Branch Managers daily attendance
. Monitors and prepares daily reports on business generated fresh funds
and payout
. Prepares time series reports such as Weekly Sales Funneling Report;
Branches outgoing check summary and CASA Deposit Level
. Consolidates (Daily/Weekly/Monthly) Call Reports of the Branch
Managers
. Keeps track of the Document flow.
Security Bank (September 1996 - December 2004)
Customer Sales Specialist
Reports directly to the Branch Head wherein duties and responsibilities are
as follows:
. Opening of accounts, CASA, Term Deposits $ & Php,
. Trust & Treasury products, Payroll accounts, SDB, DD, TT, MICR, MC/GC,
prepares month-end-reports
. Handling clients RQC, Western Union and other remittances
. Deposits collection from valued clients
. Prepares monthly report for Social Security Contributors
. Prepares and encode weekly summary report of taxpayers to Bureau of
Internal Revenue
. Tellering
. Performs other functions as maybe assigned from time to time
EDUCATION
Bachelor of Science in Commerce Major in Economics
(University of Santo Tomas 1992-1996)
Our Lady of Grace Academy
(OLGA 1988-1992)
Sto. Cristo Sur Elementary School (1982-1988)
SEMINARS ATTENDED
SBC in Perspective with PDEW (Oct3-4, 1996)
Branch Conversion (July11 & July18, 1998)
Bills Verification & Counterfeit Detection (Aug28, 1999)
Bills Verification 3rd Currency (June 22, 2001)
Risk-based Mgt (June27-29, 2002)
Continuous Improvement Program (Feb15 & 22, 2003)
Values Alignment Workshop (Sept 19, 2003)
Professional Image Workshop (Sept29, 2004)
Experience Marketing (November 9, 2004)
PERSONAL BACKGROUND
Born on 4th day of October 1975 in Cabanatuan, Nueva Ecija. Second child of
Mr. Manuel and Mrs. Maura Tolentino. Can converse in English and Filipino.
Adept with MS Office and very much interested in dealing with people.
CHARACTER REFERENCE
Available upon request
Contact this candidate