Customer Service Manager

-*Chelsey N. Lowe

*** ***** ***** ****** ***** City, IL. 62664 217-***-****

Summary

Having a strong desire to continue working with people, and 6 years of experience dedicated

to working both support and clerical services, my goal is to obtain a position that will provide

an opportunity to enhance my clerical and customer service skills. Office skills include but

not limited to: Microsoft Word, Outlook, CPSI (patient information database), Internet (search

engines, general), in addition to various office equipment. Strong organizational and

customer service skills. I love helping people and strive to make things better.

TitleMax June 2010 - Present

Customer Service Rep.

Make daily deposits

Answer phones

Take customer payments

Prepare and finish loans

Appraise vehicles

Organize all files

Make sure all titles are correct

Mason City area Nursing Home Sep. 2009 - April 2010

Certified Nursing Assistant

Assist residents with every day living

Chart I & O’s, Behaviors, and ADL

Make resident rooms presentable

Report to the nurses any changes you may see with the resident

Be a team player

Cenex February 2009 - Sep. 2009

Cashier/Sales

Run register

Count money

Count cigarettes

Cleaning duties

Closing duties

Paper work

Good customer service skills

Cash Land Nov. 15, 2008-

Dec.30,2008

Teller Laid Off

Collect loan payments

Travel as a teller to Lincoln, Springfield, Decatur, and Taylorville.

Process small loans

File all costumers paperwork

Do reminder calls

Mail out all late loans

Marketing for our locations

Clean up the store

Memorial Health System: ALMH

Unit Secretary- Med/Surg and ICU unit May 30, 2006 - Jan. 20, 2008

Serve as receptionist by properly greeting individuals and responds to requests or refers to

the appropriate person

Answer multi-line phones, route calls appropriately

Coordinate patient care services (schedule appointments, communicates information in a

timely and accurate manner to charge nurse to coordinate patient care, performs

verification of specimen delivery, etc)

Maintains accurate record of patient admissions, transfers, discharges

Perform transcription duties (transcribe medications, labs, x-rays, etc)

File patient reports (Lab, Radiology, procedure, consult, H&P, etc) on appropriate charts

Notifies primary nurse of any new or changed physician orders for his/her patients

Nutrition Services Technician Sept. 2, 2004-May 30, 2006

Assist in the cafeteria and patient tray line preparation of food for serving

Complete nutrition screens for all in-patients according to procedures

Gathers appropriate information from patients related to nutrition needs

Deliver, serve and pick up all patient trays and assist in the cafeteria tray line as directed

Performs functions related to patients’ foods (Prepare and label patient nourishments

accurately, prepare tray-line food using guidelines with correct portion and garnish)

Education

February 1st, 2010 - Present Phoenix Online

Business Management

June 8th 2009 - July 8th 2009 LTECH

Certified Nursing Assistant

January 2006-May,2006 Lincoln Land Community College

General studies (Math, English, Writing)

December 2006, Illini Central High School

Mason City, Illinois

Activities: student counsel treasurer, art club; co-op; computer assistant for grade school level

children

References

Dian, Cenex Manager Cenex 217-***-****

Vicki Tolan, Med/Surg ICU Manager ALMH 217-***-****

Jennifer Steele, Nutrition Services Manager ALMH 217-***-****

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