Customer Service Sales

OBJECTIVE

A responsible position within a corporation or group that will utilize my

experience, problem solving capabilities and organizational skills for

continued personal and professional growth.

QUALIFICATIONS SUMMARY

. Experience in Communicating/listening effectively with Client Services,

Budgets/Accounting, and Data Management.

. Internet savvy-with Deep knowledge of major search engines, including

Boolean Operators, Google, Bing, Yahoo and Ask.

. Extremely personable worker with excellent social skills who works well

in team environments.

. Strong communicator with active listening and interpersonal skills.

. Quick study with an ability to easily assimilate job requirements and

aggressively employ new methodologies.

. Highly organized achiever who is responsible and learns quickly.

. Strong skills in organization, accuracy, time management and problem

solving.

. Ability to work under pressure in a fast-paced environment.

EDUCATION

Bachelor of Arts in Communications with a minor in Marketing - York College of

Pennsylvania, York, PA

COMPUTER SKILLS

Proven knowledge of Microsoft Outlook, Excel, Word, Power Point, Apple Mac Safari,

Internet Explorer, Boolean Logic and advanced search engines, Seagate Crystal, Ad hoc,

Adobe Acrobat and Windows XP.

PROFESSIONAL EXPERIENCE

USA Today Newspaper, Malvern, PA

Accounts Payable and Receivable Analyst (6/1998 - 5/2010)

-Maintained employee records of contractors for accurate policies and procedures.

-Processed weekly employee timesheets for payable upload check run.

-Prepared and uploaded a weekly excel spreadsheet for contractor payments.

-Applied Accounts Receivable credits to outstanding balances, billing, invoicing &

debit/credit memos.

-Developed reputation for prompt, efficient service with high level of accuracy.

-Experienced with Excel Spreadsheets, databases and miscellaneous applications

-Exercised strong interpersonal communication skills with clients and department

personnel.

-Managed the needs/requirements of high revenue commercial accounts through extensive

follow-up procedures.

-Created an application analysis to research and track contractor masthead returns.

-Reconciled/researched weekly top chain accounts to retrieve revenue from missing invoices.

-Analyzed financial records for cost effectivness & uploaded vairous spreadsheet results

into Ad hoc.

-Produced an audit maintenance Excel spreadsheet for vendors and contractoers with

informational correspondence letters.

USA Today Newspaper, Malvern, PA

Client Service/Data Entry Representative (2/1990 - 5/1998)

-Performed web research for chain accounts to seek client feedback on sales techniques,

follow-up methods and quality of after sales service.

-Researched and responded to a variety of customer/client complaints to attain positive

resolutions.

-Responsible for communicating resolutions with global customers, vendors, contractors and

all levels of staff .

-Ability to enter vast diverse information accurately into a broad database.

-Entered detailed data including client/vendor maintancence, blue chip draw changes,

returns, payments, credits and charges

-Aided in IT data base system conversions.

-Juggle multiple projects, prioritize and meet strict deadlines.

QVC Inc., West Chester, PA

Customer Service Professional (part time) (10/1990 - 12/1996)

-Developed qualified leads for potential clients

-Conducted outbound research to resolve diverse customer service issues.

-Telemarketed QVC insider magazine in addition to upsell items.

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