Customer Service Administrative Assistant

Stephanie Jo Zuker

P.O. Box *** 918-***-****

Mannford, OK 74044 ****************@*******.***

Thank you for taking a few minutes from your busy schedule to

review my qualifications. I am interested in exploring

employment opportunities with your organization using my

planning, customer service and event planning skills. With

proven experience organizing special events, obtaining sponsors

and achieving fund-raising goals, I am confident my skills will

provide the foundation of experience that you require. I offer:

• Solid organizational and event planning skills for handling

multiple projects in a deadline-driven, results-oriented

environment

• Proven record for providing optimum levels of customer

service and ensuring client retention

• Effective rapport building and relationship management

skills necessary for communicating effectively with all levels

• Proven work ethic with a record for committing the time

necessary to complete projects efficiently

• Personal passion for contributing to community-building

goals

I welcome an interview to discuss your current and long–range

objectives. At that time, we can discuss my strengths and

qualifications to determine how my skills will complement your

organization. I am confident I possess the experience, drive and

commitment to excellence to make a positive contribution

toward attaining your goals.

Thank you for reviewing my résumé. I look forward to meeting

with you in the near future.

Sincerely,

Stephanie Jo Zuker

Stephanie Jo Zuker

P.O. Box 632 918-***-****

Mannford, OK 74044 ****************@*******.***

Focus

A role with a leading organization that will allow me to transfer

my planning, coordination, customer service and

communications skills to a position requiring public relations,

rapport building and record keeping skills while contributing to

overall organizational goals.

In Brief

Three years of experience as an Office Assistant combined

with a broad background working with community-building

and nonprofit organizations:

- Office Administration - Revenue Posting/AR

- Event Planning - Logistics

- Customer Service - Project Coordination

- Community Involvement - Leadership

- Relationship Management - Communications

Concept development with the ability to creatively plan and

coordinate events

Leadership experience for directing teams, establishing

priorities, delegating activities and initiating action plans

Strong time management skills necessary for handling

multiple projects and achieving results

Experience in office administrative settings with the ability

to manage daily office tasks and operations

Multi-tasking skills with the abilities to establish

priorities and achieve objectives in a fast-paced, time-

sensitive environment

Computer Proficient: Microsoft Office Word,

PowerPoint, Internet and multiple social media

applications

Skilled in using Social Media to built networks

Education

Oklahoma State University, Stillwater, OK

Bachelor of Science in Business Administration, Marketing-

May 2008

Profile

Articulate…Informative…Results-driven…Diligent

Customer focused…Strong organizational skills…

Professional Experience

EnergyOne Credit Union, Tulsa, OK (9/2010)

Auditor – Verified accounts and ledger reconciliations

following the conversion to a new financial accounting system.

Completed a projected 3-month assignment within 30 days.

GuideOne Insurance, Sand Springs, OK (6/2007 to 8/2010)

Office Administrative Assistant - Communicated with

customers concerning insurance applications, complaints and

requests.

Implemented strategic sales and marketing campaigns

resulting in new business growth.

Managed accounts receivable; processed payments.

Community and Campus Involvement

Oklahoma Aerospace Alliance, Tulsa, OK (1/2010 to 3/2010)

Intern - Performed website updates of “News and Events” as

well as contributed to Summit Event Meetings. Utilized

marketing skills to communicate the brand.

Oklahoma State Alumnae Association of Alpha Delta Pi (4/2008

to Present)

Vice President -Planned and implemented strategies to increase

volunteer numbers. Coordinated State Day, a major fundraising

event.

Alpha Delta Pi Executive Office, Atlanta, GA (Summer 2006)

Intern - Coordinated and completed specialized projects

including establishment of a Greek Director Database and

enhanced file transfer system.

Alpha Delta Pi Sorority (2006)

Director of Social Enrichment - Directed a committee of 11

officers in the development and coordination of social events.

Communicated with Executive Board through both oral and

written communication methods.

Full Moon Run, Tulsa, OK (5/2010)

Intern - Assisted in the coordination of registration and

sponsorship projects as well as general race day set up.

Tulsa Partners, Tulsa, OK (2007 to present)

Intern (June 2010 to present) Created PowerPoint presentation

for Nania Awards Banquet and Silent Auction; completed office

administrative functions.

In Like a Lion 5K Run (2005 to 2006)

Chairman - Coordinated event promotion through sponsorship,

t-shirts, fliers and press releases. Directed volunteer staff.

Event raised $2,500+ for Ronald McDonald House Charities

Chairman of Alumnae Relations (2007) - Served as

communications liaison between collegians and alumnae.

Implemented strategies to increase donations and volunteers.

Delta Sigma Pi Business Fraternity

Social Chairman, Fundraising Chairman, Vice President of

Professional Activity

References Available Upon Request

Contact this candidate