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Customer Service Representative

Location:
Lake View, NY, 14085
Posted:
October 15, 2010

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Resume:

Jo Ann MacNeil

**** ***** ****

Lake View, NY ***85

716-***-****, abjedw@r.postjobfree.com

SUMMARY: Faculty Recognition Award for early program excellence in the

Earth Sciences and Geology - Buffalo State College May 2007

Academic Excellence Award - Buffalo State College April 2008

Deans List - Buffalo State College 2007, 2008, 2009

Management experience in a business environment

Proficiency in Microsoft Office Products

EDUCATION: M.S. Environmental Research & Education (GPA 3.7)

Buffalo State College, Buffalo NY

Courses taken include:

NYS Geology Soil Science and Management

Hydro-Biogeochemistry Wetland Hydrology and Ecology

Environmental Impact Assessment WNY Field Geology

B.A. Geology (GPA 3.95)

Buffalo State College, Buffalo NY

Courses taken include:

Geographic Info. Systems (GIS) Structural Geology

Mineralogy & Petrology Field Geology

Chemistry Physics

OSHA Hazwoper 40 hour Training Course 5/09 - Re-Certification 5/10

Buffalo State College, Buffalo, NY

Geology Field Research Class 7/07 - 8/07

San Francisco Volcanic Field, AZ

Grand Canyon, AZ and Mono Crater, CA

A.A.S. Computer Information Systems (GPA 3.9)

A.A.S. Business Administration - Management (GPA 3.4)

Small Business Administration Certification

Erie Community College South, Orchard Park, NY

EXPERIENCE: Reinstein Woods Nature Preserve 6/09-Present

Depew, NY 14043

Naturalist Intern - (9/09-11/09) Plan and lead environmental

activities and tours for a variety of audiences (pre-k to 12,

special needs groups, youth groups & general public), attend

nature study training sessions, interact with public at visitor

center, NYS Standards correlation to activities, outreach

exhibits at schools and other locations, analysis and reporting

on effectiveness of programs and outreach, and various office

duties. I have also attended the following teacher

educational workshops: Summer Ecology: Forest, Pond & Stream

and Climate Change Seminar Workshop; Wildlife Workshop; Birds &

Migration Workshop; and Aquatic Wildlife & Ecosystems Workshop.

Volunteer - (6/09-Present) Lead and assist environmental tours and

activities for a variety of age groups.

Earth Energy Consultants 5/08 - 5/09

Lake View, NY 14085

Geologist- Oil and Gas Exploration & Geological Consulting Firm.

Developmental geology, geological analysis of well logs, field

work during logging and perforation of wells. Prospecting,

prospecting summaries and informational reports, formation

prognosis reports, completion reports. Responsible for Oil &

Gas Lease Management & Administration.

Frontier Middle School 9/99 - 6/08

Hamburg, NY 14075

Attendance - Responsible for the administration of attendance of the

Middle School including analysis of reports and updating the

attendance files throughout the day. Consult and communicate

with students, parents, social worker, guidance counselors and

psychologist.

Cloverbank Elementary School - Frontier District 9/97 - 9/99

Hamburg, NY 14075

Clerk Typist - Worked in the main office doing various office duties,

purchasing supplies and as required, worked in Library and as a

Teacher Aide.

Ken-Ton Insurance Agency 9/96 - 11/97

West Seneca, NY 14222

Customer Service Representative - Responsible for working with

customers to file claims, provide information on policies. Also

did sales for personal lines.

Frontier School District 12/94 - 9/97

Hamburg, NY 14075

Clerk Typist - Substitute in the offices of the six schools in the

district doing various office duties.

Erie Community College South 9/93 - 12/94

Orchard Park, NY 14127

Computer Lab Tutor - Assisted students with computer lab assignments

for word processing, spreadsheets, and database programs.

Responsible for maintenance of computers and ordering supplies

for lab

Mercy Hospital 1992

Buffalo, NY

Personal Computer Intern - Set up personal computer systems,

installed software, support for various programs, assisted in

application program development

REFERENCES: Available upon request



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