High School Technician

Jonathan Alexander Castro

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*** *. ****** **, ******** CA. (909)

923**-***-**** abjedd@r.postjobfree.com

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OBJECTIVE [pic]

My goal is to obtain a position as a technician in the information

technology industry that will utilize strong team leadership abilities

and provide a challenging environment.

EDUCATION[pic]

ITT Technical Institute: San Bernardino, CA

Associate of Science, Information Technology Degree. Graduated October

2009

Major: Computer Network Systems

Redlands Senior High School: Redlands, CA

High School Diploma

A+ Certification acquired December 2009

EXPERIENCE[pic]

High School Courses (Technically Oriented):

Computer Technology Hardware

Computer Technology Software

Information Management Specialist: ACS, Inc: December 2009 - August

2010

I provided support for an ACS client as part of a team that services

over 15,000 associates across the globe in over 72 locations. I was

responsible for maintenance of network hardware at the headquarters

location in Santa Ana, CA as well as resolving issues that arose both

at the campus and at remote locations. Normal tasks included

implementing firewall access requests, operating the VPN solution,

supporting/replacing blackberry mobile devices, upgrading hardware on

Catalyst 6500 series switches, and maintaining the campus

infrastructure.

IT Student Intern: San Bernardino City Unified School District: July

2009 - December 2009

As an intern for SBCUSD it was my responsibility to answer phone calls

and assist users in an enterprise environment with problems relating

to computer systems. In addition to responding to support requests

over the phone, I was responsible for repairing systems that were

brought into the facility. In order to maximize efficiency I

identified what problems needed to be resolved and prioritize the

repair schedule accordingly. On average more than 50 calls were

answered per day.

Desktop Support Technician: HCR Homes and Land: June 2007 - July 2009

Established courteous and professional customer relations when

providing technical support for HCR Homes and Land staff of over 200

employees. Support included assistance with application training, PC

repair and maintenance in hardware and software, installation and

preparation of workstation/network applications, instructions and tips

provided by e-mail notification. Coordinated with management to assist

with diagnostics, repair and vendor service calls for hardware

upgrades and/or repair.

Applications:

Windows Vista/7 Remedy Ticket System Windows Server

2003/2008

Windows XP Active Directory Visio Pro 2003

Windows 2000 Dameware MS Office 2003/2007

Professional

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