Customer Service Real Estate

Jeannette Burgos

*** ******** *** ***. *, NY **705 914-***-****

Email: abjed7@r.postjobfree.com

Summary

Customer service professional with experience that spans over 8 years. My

customer service experience includes work in call centers, non-profit

organizations and personal contact with customers in private businesses.

Learned all phases of all positions at an accelerated level. Possess

strong leadership and successful team building capabilities and excellent

technical, communication, presentation, and customer service skills.

Resourceful problem solver with proven ability to bring quick resolution to

challenging situations as well as build lasting relationships with vendors

and customers. Consistently exceeded production and customer service

goals.

Abilities

> Strong knowledge and expertise in Microsoft Office applications.

> Knowledge of Windows Operating Systems

> Strong problem-solving, analytical, and communication skills

> Fluent in Spanish

Licenses

> New York State Real Estate Salesperson License

04/2007 - 04/2009

Acquired Skill Sets

Programs/Applications Word, Excel, PowerPoint, Outlook,

Adobe, Access, Windows Media Center,

QuickBooks, Visio, Dreamweaver,

Photoshop.

Office Administration Administrative Project Management,

Desktop Publishing, Database

Management, Spreadsheet

Applications, Faxing, Scanning,

Email, Scheduling, Filing,

Inventory, Phones, Data Entry, Light

Accounting, Light HR Mgmt, Billing,

Shipping.

Internet Effective searching online, IM,

Email, Internet Security.

Education

04/2008-Present Associate of Applied Science in Computer Information

Systems- Web Development

Kaplan University

07/2007-Present New York Real Estate Broker's License Course

New York Real

Estate Institute

10/2005-11/2005 New York Real Estate Salesperson's License Course

Empire

School of Real Estate

08/2004-05/2005 Microsoft Office Applications, Office Administration

Element K Institute

Prior Employment

09/2008-03/2009 Customer Service Rep.,

Thomson Reuters

Duties include providing optimum customer service to

maintain and enhance existing business, resulting in repeat

business, and preventing cancellations. I handle incoming

customer calls in a call center environment where I process

customer inquiries and complaints, resolving them through

written or telephone communications. When needed, I may

consult with appropriate individuals or departments in

handling unusual situations. Identifying and reporting on

continuing problems in an effort to minimize future

negative customer impact is a large part of my daily

functions. Proactively contact customers to determine and

resolve issues when required.

10/2007-05/2008 Customer Service Rep.,

Smart Services, Inc.

As a Customer Service Rep. at Smart Services, I managed

service tickets for customers and clients. Received calls

for service and dispatched calls via website to appropriate

vendors. I processed quotes and invoices online. On a

daily basis, I assisted the bookkeeper in retrieving

invoices in a timely manner, inputting information into

QuickBooks, and requesting payments for open invoices.

Assisting with disputes between customers and clients was

also required from time to time. Searched for and

recruited new vendors.

08/2005-07/2007 Personal Assistant/Real Estate Agent,

Alessandro Properties, Inc.

As the Brokers' Assistant I assisted with bill payments,

property management, billing, accounts payable, accounts

receivable, bank deposits, rent rolls, organizing repairs,

insurance claims, banking matters, mortgages, refinances

and property acquisitions. I also supported other agents

with clients, contacts, rentals, paperwork, messages and

inventory. As a Real Estate Agent, I facilitated the

rental or sale or real property. Lots of customer service

and multi-tasking were involved in this high-paced office.

06/2004-04/2005 Income & Insurance Specialist/Edit List

Policy Studies, Inc.

Duties included verifying insurance and income information

from proofs sent in by customers of the Florida Kidcare

Programs which included Healthy Kids, Medikids, CMSN and

Medicaid. Determined eligibility from proofs sent and

requested any info missing. I also worked in the Edit List

Dept. correcting errors and applications and accounts to

process coverage for eligible children. I assisted the

supervisor with special projects, testing of new programs,

training of other employees all while meeting and at times,

exceeding production goals. Also assisted with the QA of

work performed by the Edit List Team. Provided team with

guidance, motivation and discipline to consistently achieve

production goals. Highly trained and skilled in processing

personal and confidential information.

02/2004-05/2004 National Directory Assistant

BellSouth

Provided telephone information from central office

switchboard. Refer to alphabetical or geographical reels

or directories to answer questions or suggest answer

sources. Met production requirements by answering over 900

calls daily with an average call handle time of 27 seconds

per call. Demonstrated skill in providing excellent

customer service. Dealt tactfully and effectively with

difficult customers. Handled large call volume while

maintaining accuracy, efficiency, and a positive friendly

attitude. Trained in and maintained excellent

interpersonal and communication skills that complement

proven creative problem solving capabilities. Trained in

providing world class customer service.

10/2003-02/2004 Retention Specialist

Convergys

Interact with customers to provide information in response

to inquiries about products and services as well as to

handle and resolve complaints. Retained customers by

educating them on the services they had and offered

incentives and promotions to give customers more time to

see the value of the service they were calling to cancel.

Maintained high close rate and was very successful in up

selling other services provided by the company. Handled

inbound sales duties, including order entry, processing and

fulfillment.

05/2002-02/2003 Front Desk/Member Services

Yonkers & New Rochelle YMCA

Acted as receptionist and information clerk for nonprofit

organization. Heavy phones, filing, member services,

sales, program information and registration, payments

received for programs and memberships as well as rents from

residents. Generated invoices and mailed out to members

and residents who had open balances. Followed up with

phone calls and arranged payment plans if needed and

collected monies. Entered all payments into system and

closed out after each shift. Proven ability to handle

large volume calls in a professional and courteous manner.

Proven ability to interact effectively with clients and

staffs at all levels. Interacted efficiently with business

customers, providing information and resolving critical

problems. Operated cash registers and computer input

applications. Maintained positive company image during

difficult situations.

06/2000-12/2000 Field Technician

Verizon

Install, maintain, test, and repair communication cables

and equipment. Installed communication equipment, such as

intercommunication systems and related apparatus, using

schematic diagrams, testing devices, and hand tools.

Assembled telephone equipment, mounted brackets, and

connected wire led, using hand tools and following

installation diagrams and work order.

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