Customer Service Manager
Resume:
Anthony N. Williams
**** *. ****** ****** . *****, FL 33610 . 813-***-**** .
abjeck@r.postjobfree.com
EDUCATION
Bishop State Community College
Major: Criminal Justice
January 2003 - December 2003
EXPERIENCE
Retention Representative, Verizon Wireless
November 2009 - July 2010
> Receive inbound calls from Verizon customers and answer inquiries
and resolve problems to avoid customer cancellations.
> Negotiate offers to save customers.
> Enter and confirm sales for existing customers and/or prospective
customers.
> Sell or re-sell products and services.
> Record and report results of all calls.
CSR/Financial Advisor, T-Mobile
November 2007 - October 2009
> Processed customer payments.
> Canceled accounts upon customer request.
> Addressed billing inquiries.
> Consulted with customers to sell products and services via
telephone to help clients meet their financial goals.
Coach, City of Tampa
June 2004 - September 2007
> Coached and mentored under privileged youths.
> Coordinated various activities such as: sports, games, reading
activities, etc.
> Chaperoned field trips.
> Assisted counselors and other staff members to ensure the smooth
functioning of the center.
CSR/Area Manager, McDonalds
May 1999 - May 2004
> Performed cash transactions and took forms of payment from
customers.
> Counted contents of my drawer at the end of my shift.
> Supervised 4 clerks in my area.
> Assigned duties to clerks.
> Greeted customers.
> Answered customer inquiries and complaints.
> Processed orders face-to-face and via telephone.
> Provided prompt and professional customer service.
ACCOMPLISHMENTS/LEADERSHIP ROLES
> Deans List (@ Bishop Community College)
> Secretary of Student Government Association
> Tutoring for computer courses at Bishop Community College
> Advised peers at Bishop Community College on conflict management
SKILLS
> Proficient in Microsoft Office
> Excellent oral communication skills
> Ability to work independently as well as collaboratively within a
team environment
REFERENCES
Available upon request
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