Customer Service Manager

Margarita R. Nicoletti *** Bayside Circle Windsor, CO 80550

575-***-**** (cell)

abjeca@r.postjobfree.com

Objective:

To associate myself with a progressive, forward-thinking

company and utilize proven personal,

professional and bilingual skills in areas of customer

service or office administration.

Experience & Achievements:

. Owned & operated a successful business for 10 years

. Knowledgeable in areas of Management, Business Administration &

Customer Service

. Developed & managed an International Department in a corporate

setting

Qualifications:

BUSINESS

. Customer Service Relations

Bilingual in English & Spanish

. Interpreter & Translator

Managerial Experience

. Strong Marketing Skills

Office Procedures & Computers

PERSONAL

. Highly Motivated

Excellent Organizational Skills

. Committed & Reliable

Creative Problem Solving Abilities

. Friendly & Outgoing Personality Intuitive and

Creative

Employment:

Creditwatch Services, Las Cruces, NM - Debt Collector - 2009

This former position was responsible for the collection of consumer debt

via the telephone. Knowledge of Windows-based computers & software was

paramount; as was telephony professionalism and knowing the Miranda Warning

pertaining to debt collection. Collectors were also responsible for

specific accounts, file maintenance and record keeping. This position

required total fluency in both English and Spanish.

GPA Las Cruces Realty, Las Cruces, NM - Broker Assistant & Office Manager -

2007 to 2009

As Office Manager & Broker Assistant, I was in charge of all administrative

functions for the brokerage. My responsibilities included document

preparation, accounts payable & receivable, customer service relations,

maintenance of all brokerage records; this position required bi-lingual

abilities in English and Spanish.

Wallen Homes, Rio Rancho, NM - Sales Consultant - 2007

This position was responsible for sales presentations to consumers

regarding new home construction. Other duties were: creating & maintaining

accurate records, communication documentation and performing various,

standard office practices and maintaining customer service relations with

new existing customers.

Gift Creations & HeavenlyGiftBaskets.com, Chalfont, PA - Business Owner &

Operator - 1995 to 2004

Experienced every aspect of retail store operations, to include; customer

service, inventory control, purchasing, accounts payable & receivable,

personnel hiring, marketing / advertising, design, store layouts, attended

trade shows and seminars, entered design competitions, and catered

primarily to corporate and commercial clients through storefront and

website.

Margarita R. Nicoletti 6239 Cloud Dance Drive . Las Cruces, NM 88012

575-***-**** (cell)

abjeca@r.postjobfree.com

CRC Industries, Warminster, PA - International Administrator & Customer

Service Manager - 1983 to 1995

Experienced every aspect of daily operations of an International Department

within a corporate atmosphere. Designed bilingual marketing strategy,

developed new in-house procedures, facilitated international document &

payment transfers and acted as an interpreter and translator in the Spanish

language. Also acted as Customer Service Liaison for all international

client le.

EDUCATION:

Bucks County Community College, Newtown, PA - 2

years (non-degree)

REFERENCES:

References supplied upon request

Contact this candidate