Customer Service Manager
Resume:
Kimberly Trigg
**** *********, **. *****, ** ****0
abjec7@r.postjobfree.com
Objective
To obtain a promising career in customer service that challenges my skills, helps me gain industry knowledge, and has
promising room for advancement within.
Summary of Qualifications
I am a very skill driven person with an exceptional eye for seeing what a person needs and satisfying those requests. I
have a passion for fashion. My adaptable personality allows me to be able to communicate with people on all levels and
collaborate as a team to get things done. I am able to see past my wants to see those of a company and bigger
pictures. I have over 8yrs of retail experience as well as 10yrs of face to face customer service that has helped me
develop vast skills in satisfying customers.
Professional Experience
Store Manager
I Am…! Boutique St. Louis, MO March 2008-Present
Oversee daily operations including scheduling, store operation, customer flow etc.
Motivate teamwork, responsibility, and initiative during constant team building exercises
Develop a consistent and trust-worthy relationship with established clientele
Formulate and implement policies for employees
Knowledge and understanding of the relationship between cost, margins, revenue, and profit.
Compile company statistics weekly and analyze and compare them to preset goals
Communicating thoroughly with team mates to keep the same goals in front
Knowing when and how to delegate responsibility so everything is accounted for involving all team members.
Critique employees using my knowledge and experience to help them maximize on customer satisfaction
Assistant Manager
Street Legends St. Louis, MO May 2002-March 2008
Locate and interview people for available positions
Initial and daily training on selling skills, customer service, and employee advancement
Learning from and shadowing the store manager to gain more insight
Liaison between employees and upper management
Customer solutions and follow-up to ensure 100% satisfaction
Member Service Representative
St. Louis Community Credit Union June 1999-May 2002
Assist members with opening and closing accounts
Submit, process, and structure various types of loans ex. Auto, personal, etc.
Resolve member disputes and concerns regarding their account
Teller duties when needed
Education
August 2002- May 2006
Missouri State University
Fashion Merchandising Minor-Marketing
Relevant Courses: Fashion Textiles, Product Development, Merchandising Math
August 1995- May 1999
Gateway Institute of Technology
Graduated (H.S. Diploma) – Industrial Physics
*References available upon request
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