Sales Customer Service

Janie N. Rollins_________________________________________________________

** **** **** **. ******, Ohio 44321 330-***-**** abjebn@r.postjobfree.com

Objective: To obtain a position with a progressive company where I can utilize my experience in

Business Operations Management, Sales, and Recruiting. My employer will rely on me to

increase market share and profits while employees will rely on me to lead and communicate

the company’s visions, goals, and objectives.

Profile:

10 years proven success in managing for profit and not for profit businesses.

Recruiting, training, managing, and motivating highly effective teams.

Managing many projects, simultaneously, within budgets and deadlines.

Work well under high pressure, committed to working with colleagues to achieve goals.

Aggressive, competitive, and goal oriented.

Detail oriented and organized, effectively handle multiple tasks and meet deadlines

Enthusiastic, dynamic, and resourceful with the ability to learn new skills easily.

Experience:

The Kirby Company July 2006 to present

Operations Manager

Hired in as a Recruiter, I hired, trained, and mentored up to 50 people per week.

Conducted interviews, made final decisions on hiring, conducted training classes

on our equipment as well as teaching one of the nation’s most renowned sales

training classes on a weekly basis. Since my first month have been awarded ‘Top

DPS” in local Divisions as well as “Top DPS” in my Region. After 3 months I

was promoted to Consultant where I traveled the Nation’s Kirby Distributorships

to hire and train other recruiters. I increased sales in each office of 23% as a

minimum. I also formed and conducted sales training seminars throughout the

United States of up to 1000 people. With all this experience I have also learned,

taught, and worked field sales as well. Promoted to Operations Manager in

November 2008 of a Kirby Franchise. My duties include but are not limited to

ensure recruitment of appropriately skilled staff, ensure that day to day operations

of the business are effectively and efficiently coordinated and implemented.

Maintain and increase sales and productivity. I increased sales by 60% my first

month and maintained it to present. I provide leadership and direction to create

an environment of streamlined production, product and service quality to

customers. I complete monthly reports, oversee accounting and payroll, manage

expenses, and monitor business development.

Samson’s Boxing Gym, Inc. January 2002 to July 2006

Operations Manager / Owner Operator

Operations Manager for nonprofit corporation to promote youth athletics in

diverse communities. I successfully formed, funded, and ran operations of non-

profit athletic gyms providing free training and events for boxing, wrestling, and

weightlifting for inner city youths and surrounding communities. Planned

successful marketing and advertising strategies and developed two fundraising

facilities where I raised over $2 million dollars. Interviewed, hired, trained,

supervised, and evaluated up to 40 employees and volunteers. Ran quarterly

board meetings and handled all correspondence, directives, and accounting.

Beneficial Ohio Inc. September 1994-January 2002

Branch Manager

Accelerated through the management program. Successfully manages the daily

operation of a consumer finance company branch by producing award winning

sales and customer service. Hired, trained, and motivated a staff of 12.

Recognized 11 times for superior growth and profitability. Sales account

management, credit analysis, sound credit judgment, training and development,

and administration functions. Responsible for monthly charge off and profit and

loss reports. Formulated business objectives and recommended changes to

policies and procedures. Implemented merchant and customer sales service

programs to develop new business. Assigned to Mortgage Representative in the

Mortgage Sales Committee consisting of ten managers and increased sales

production by 150% throughout our division.

Expert Skills:

Business Operations / Management / Sales Management

Leadership

Staff Development / Training /Team Building / Motivation

Problem Analysis / Solving

Planning / Promotion

Customer Service

Organization / Administration

Fundraising

Marketing / Advertising

Relationship Building

AP / AR

QuickBooks, Word, Power Point

Education: Lorain County Community College

Major: Business Management / Communications

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