Customer Service Quality Assurance

MICHELLE WILSON

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*** **** **

Panama City Beach, Fl 32413

717-***-****

******@***.***

OBJECTIVE

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To be in a customer support position where my strengths in customer service

will be valued.

EXPERIENCE

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Aes/Pheaa

Harrisburg, PA

Data Entry

Feb 2005 to Apr 2010

. Filing manual and electronic claims for payment

. Worked on filing over 15 guarantors.

Members 1st Federal Credit Union Mechanicsburg, PA

Call Center- Account Specialist Feb 2001 to May 2004

. Quality Assurance of associate work

. Answering incoming calls

. Completing incoming and outgoing mail

. Covering for receptionist

. Deposits

Call Center- Telebranch Representative Dec 1999 to Jan 2001

. Answering incoming member calls

. Maintaining member accounts

. Opening Cerificates of Deposits

. Placing stop payments

JCPenney's Camp Hill, PA

Sales Associate Aug 2003 to Sept 2006

. Helping customers

. work with registers

. Replenishing stock to sales floor

Kids R Us Harrisburg, PA

Manager Nov 1998 to Nov 1999

. Supervising others

. Inputting payroll

. Inventory

. Merchandising

. customer service

Supervisor Sept 1996 to Nov 1998

. Merchandising

. Customer Service

EDUCATION

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Potomac Senior High School Woodbridge, VA

Diploma June 1987

. General Studies

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