Customer Service Manager
Resume:
Trudy Durham
Xenia, OH
******@*********.***
Qualifications
My business and volunteer experiences required me to work independently.
My current and previous positions have required teamwork. I function well
in either position. I work well in fast paced environments, and enjoy
challenge. I have a general knowledge of Microsoft Office, Macros, and
Vertex Intuition. I have a general knowledge in operation of various types
of office equipment. I am excited and readily interested in learning all
that is available to me in my work environments.
Work Experience
01/2009 - Present, Employee Specialist/Job Coach (1st/2nd Shift Floater)
Greene County Developmental Disabilities Inc.
Frank Latona
I coach / supervise groups and individuals with developmental disabilities
within their specific work environments (Document Imaging, Document
Destruction, Document Sorting, Janitorial, and Environmental Cleanup). I
instruct and educate each client in an effort to improve their skills, so
when opportunity arises for their advancement; they will be ready. Input
daily documentation for each client. Transport clients to their various job
sites.
11/2008 - 01/2009, Receptionist / Office Assistant
Wellcare Home Health
Susan Bunn /Tabatha Goldick
I managed the Front Office in a high volume home health staffing agency.
Multi-line phone system with a heavy call volume, dispersed payroll,
assisted Records Department with filing, scheduled appointments, assisted
Human Resources Department as needed.
02/2008 - 10/2008, Part-time Sort / Coder (Casual)
ABX Air
Chad McFarland
Package sorting, computer scanning, and coding of packages, general
knowledge of warehousing equipment. I maintained a required level of
speed, and accuracy with a focus on safety.
Work Experience (Cont.)
03/04 - 03/08, Office Manager/Owner for a Family Owned Trucking Company
Sawyer Transit, Inc.
Trudy Durham
Customer sales, support & negotiations, Accounts payable & receivables,
Invoicing (Microsoft XP), Tax & audit preparation, Fuel tax reporting,
Following procedures for the required laws & guidelines in the commercial
transportation industry, Dispatch / Shipping / Receiving Operations.
11/06 - 02/08, PT Receptionist / Dispatch
One Lincoln Park
Ana Paner-Johnson / Alonna Northrup
Resident / Client Customer Service, Receive & Transfer Inbound / Outbound
calls on a Multi-line Phone System, Monitoring Alarm & Security Systems,
Problem Solving, Scheduling Appointments, Assisting Residents with Various
Tasks, Appropriately Managing Emergency Situations (911, Security
Pendants), Assist in Dispatch Operations, Driver (Bus & Limo) /
Transporting Residents as needed.
05/89-04/04, Office Manager for Family Owned Commercial Trucking Company
Durham Transport, Inc.
William Durham
Payroll, Accounts Payable, Tax & Audit Preparation, Fuel Tax Reporting,
Training & Education for Employee Workplace Safety, General Knowledge of
Shipping & Receiving Practices, Driver Assistance as needed.
Trudy Durham
160 Purcell Drive
Xenia, OH 45385
******@*********.***
References
Darla Parrish, 937-***-**** (Xenia, OH) Sales Representative, H.H. Gregg
Richard Henderson, 937-***-**** (Xenia, OH) Retired M.D.
Darla Shuler, 937-***-**** (Jamestown, OH) Investor
Interests and Activities
I've been an avid walker for the past 12 years. I find walking enhances my
spiritual, mental and physical well being.
Licenses and Certificates
01/23/2009 CPR Certification
01/23/2009 First Aid Certification
03/19/2010 Intro to Developmental Disabilities
1987 Commercial Drivers License, North American Van Lines
Education
1973, Graduate, Tecumseh High School
2010, Introduction to Developmental Disabilities
Organization
Member of Owner Operator Independent Drivers Association
Trudy Durham
160 Purcell Drive
Xenia, OH 45385
******@*********.***
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