Sales Quality Assurance
Resume:
Yolanda Mendez
Newark, CA *****
Email: abje89@r.postjobfree.com
Summary of qualifications/ skills
. 20 years of experience in supply chain and operations.
. Managed base business to achieve and exceed key business metrics
(LIFR, Inventory DOC/DOS).
. Strong interpersonal communication, problem solving, details
oriented, team player and ability to work with other
departments/levels in organization to resolve constraints in timely
manner. Knowledge of LifeScan quality systems (i.e. DCO, NCR, CAPA,
etc.) and business processes.
. Experience as a business process owner in the design of and/or
application with a variety of business systems applications,
including SAP, QAD, Prodagio, JD Edwards; ERP/APS; Avalon, Brio.
Nova Manage; Microsoft Office - Excel, Power Point, Word, Outlook
. Other trainings include Export Procedure Academy, Decker
Communication Skills.
. Bilingual (Spanish)
Experience
Buyer/Planner, Kyphon/Medtronic April 11, 2008-Aug
1, 2008 and
Sunnyvale, CA July 6, 2009-Nov
25, 2009
. Interfaced and communicated with suppliers to ensure performance
expectations were achieved and maintain optimal business
relationships.
. Procured materials and coordinated delivery schedules, with
suppliers in conjunction with establishing, scheduling, monitoring
and planning production builds and resources.
. Processed purchase requisitions, purchase orders, request for
quotes, Return to vendor, changed orders, Sub-contract PO's and
managed business system data.
. Provided reports on: supplier performance, metrics which are
required for departmental and individual performance.
. Maintain master vendor file for correspondence and quotes and
related business information.
. Coordinated purchasing activities with manufacturing, planning, and
engineering department to acquire inventory in a cost effective and
timely manner.
. Supported the Medtronic Quality Policy and Quality System.
Sr. Buyer/Planner, LifeScan Inc, Johnson & Johnson,
2002-2007
Milpitas, CA
. Effectively managing buying/planning activities for Control Solution
(Ancillary) to exceed key business
Metrics (LIFR, Inventory DOC/DOS). Contributed to achieving and
exceeding business goals through
Interdependent partnerships worldwide, including Regional Planning,
Sourcing, outside Suppliers,
Sales/Marketing, Manufacturing, Distribution, Information Management,
and Quality Assurance.
. Was involved in implementing drop shipment process to ship product
directly from supplier location to international and domestic
distribution centers. Business results delivered were freight and
material handling cost savings and reduced lead-time.
. Contributed towards company goal of cost savings by minimizing scrap
and re-packaging excess inventory.
. Partnered with sourcing to resolve and close NCRs and CAPAs.
. Effective participation and contribution on other project teams
(e.g. SKU Rationalization, Dock To Stock)
. Initiated and helped develop supplier scorecards for ancillary
suppliers. Selected to be a core team member in the design,
development, and implementation of the JD Edwards Advanced Planning
and Scheduling Global Solution and integration with JDE ERP System
International Direct Account Representative II, (Logistics),
1994- Sept 2002
Lifescan Inc, Johnson & Johnson, Milpitas, CA
. Responsible for the coordination and processing of export orders
from receipt of forecast (OFS) to delivery to foreign affiliate,
distributor or trade account.
. Coordinate first time orders (to new markets or new products). By
initiating L/C's, proforma requirements, foreign country
requirements, etc.
. Coordinate damage goods and short shipment claims from receipt to
settlement.
. Maintain contacts with transportation vendors, Chamber of Commerce,
Department of Transportation, etc, as necessary.
. Completing of projects as assigned to support the above.
Order Services, Supervisor, (Logistics),
1993 - 1994
Lifescan Inc, Johnson & Johnson, Milpitas, CA
. Provide support for Order Services Representatives through hiring,
orientation, training, special customer problem solving and resource
for information.
. Coordinate scheduling representatives to maximize phone availability
during special department or company events, periods of significant
absenteeism, lunches or training, as well as special projects.
. Revise/ implement department procedures, evaluate service levels,
assist on the phone during high call volume, participate in planning
and develop special departmental events.
. Collaborate with Finance, Distribution Services, Sales
Administration/National Accounts, Materials, Information Services,
Technical Services, Human Resources, Internal Marketing, Authorized
Distributors, End Users, and Professional Sales Representatives.
Order Services Rep III Lead (Logistics),
1992 - 1993
Lifescan Inc, Johnson & Johnson, Milpitas, CA
. Provide telephone support to Retails Stores, Government Accounts,
Hospitals, Pharmacies, Trade Accounts, Wholesale Accounts and Sales
Representatives.
. Responsible for accurately processing customer orders and provide
shipment delivery information/status.
. Process Return Goods Authorization requests; assist with rebate
inquiries and marketing literature.
. Maintain high level of service.
. Collaborated with several internal functional departments including
Finance, Distribution Services, Sales Administration, National
Accounts, Materials, Information Services, Technical Services, and
Sales Representatives.
. Assist with training Order Services Reps I and II, generate
departmental procedures, participate on intradepartmental and
interdepartmental taskforce, and assist with special projects
. Make independent decisions with financial impact
. Assist on resolving complex customer calls and issues.
. Responsible for generating demo supplies and camp orders for Sales
Representatives on a monthly basis.
Order Services Rep II (Logistics), 1992 -
1993
Lifescan Inc, Johnson & Johnson, Milpitas, CA
. Provide telephone support to Retails Stores, Government Accounts,
Hospitals, Pharmacies, Trade Accounts, Wholesale Accounts and Sales
Representatives.
. Responsible for accurately processing customer orders and provide
shipment delivery information/status.
. Process Return Goods Authorization requests; assist with rebate
inquiries and marketing literature.
. Maintain high level of service.
. Collaborated with several internal functional departments including
Finance, Distribution Services, Sales Administration, National
Accounts, Materials, Information Services, Technical Services, and
Sales Representatives.
. Assist with training, generate departmental procedures, participate
on intradepartmental and interdepartmental taskforce, and assist
with special projects
Order Services Rep I (Logistics), 1990 -
1992
Lifescan Inc, Johnson & Johnson, Milpitas, CA
. Provide telephone support to Retails Stores, Government Accounts,
Hospitals, Pharmacies, Trade Accounts, Wholesale Accounts and Sales
Representatives.
. Responsible for accurately processing customer orders and provide
shipment delivery information/status.
. Process Return Goods Authorization requests; assist with rebate
inquiries and marketing literature.
. Maintain high level of service.
. Collaborated with several internal functional departments including
Finance, Distribution Services, Sales Administration, National
Accounts, Materials, Information Services, Technical Services, and
Sales Representatives.
Foil Packaging Lead (Reagents), 1989 -
1990
Lifescan Inc, Johnson & Johnson Milpitas, CA
. Responsible for maintaining production schedules, batch records,
documentation, procedures,
Collaborate with other shifts and cross train line personnel
Machine Operator Lead (Reagents), Lifescan Inc, Johnson & Johnson,
1988 - 1989 Milpitas, CA.
. Operate membrane/Styrene laminators and slicers.
. Support daily production plan
. Prepare testing samples for QA
. Extensively trained new operators before production was moved to
Puerto Rico.
.
Machine Operator I/II (Reagent Manufacturing), Oct
1987 - Mar 1988
Lifescan Inc, Johnson & Johnson, Milpitas, CA
. Support daily product plan.
. Operate the strip slicer machine in collaboration with assembly
line personnel
. Complete product documentation
. Collaborate with Finished Goods Department
Courtesy Clerk, Longs Drugs, Redwood City, CA
1986 -1987
Education
Sequoia High School, Redwood City, CA
1987
Export Procedures Academy 1995
Delivery Terms
Int'l Quotations
Letter of Credit I and II
General Licenses
Contact this candidate