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Customer Service Manager

Location:
Boise, ID, 83716
Posted:
October 15, 2010

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Resume:

DAVE GRONDAHL

**** ******* **. *****, ** *****

(h) 208-***-**** abje5o@r.postjobfree.com (c) 605-***-****

SUMMARY OF QUALIFICATIONS

Manager with strong business insight and demonstrated success managing programs and

coordinating service delivery with a close eye on accuracy, quality, and cost-efficiency. Articulate

negotiator, relationship-builder, and team leader with solid quantitative skills and a practical approach

to auditing, forecasting, and budget management. Thorough and highly organized with diverse

interests and the enthusiasm, drive, and motivation to achieve in challenging new assignments.

PROFESSIONAL EXPERIENCE

THE CAR PARK, INC, BOISE, ID 2007 – 2008

Operations Manager

Supervised daily facility operations; oversaw lot and parking garage maintenance and supervised

staff members.

Ensured coverage for special event parking and coordinated valet service for upscale hotel.

Oversaw monthly parking permit distribution, ticket writing operations, coin box cash collection, automatic

pay station downloads, and software upgrades.

Administered all human resources activities for Boise and Hailey locations.

Recruited, interviewed, and trained new employees.

Conducted lot utilization counts and recommended monthly permit rates to owner.

Maintained positive business relationship with lot owners and hotel management.

Communicated daily with field employees, disseminating company news, policies, and procedures.

VIDEOEYE CORPORATION BOISE, ID 1999 – 2006

Human Resources Manager

Supervised up to 60 employees in various departments, including manufacturing plant and call center.

Established company policies and procedures and coached supervisors to ensure compliance.

Recruited, interviewed, and selected new employees; oversaw training activities.

Performed periodic job evaluations and reviewed salary structure.

Ensured compliance with various state and federal employment laws and OSHA standards.

Processed and disputed unemployment insurance claims.

ALAMO RENT A CAR, BOISE, ID 1990 – 1998

General Manager of Operations (1993 – 1998)

Coordinated all office activities; motivated, trained, and managed sales and production teams, providing

exceptional customer service to foster repeat business.

Monitored and set weekly car rental rates to maximize revenues and fleet operations.

Managed fleet of up to 500 cars; established budget and monitored fleet repairs and maintenance.

Prepared annual budgets and managed funds.

Maintained excellent J.D. Power’s customer service ratings in comparison to industry / company standards.

Negotiated contracts with vendors for outsourced operations.

Production Supervisor (1991 – 1993) Rental Agent (1990 – 1991)

Served in United States Army National Guard, Military Police, honorable discharge, 1984 – 1991

EDUCATION / LICENSURE

UNIVERSITY OF NORTH DAKOTA, GRAND FORKS, ND

Bachelor of Science in Business Administration – Airport Administration

Private Pilot License



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