Manager Customer Service

Jordan C. Cohen

* ******** ***** ****, ********, Ga. 31405 912-***-****

abje57@r.postjobfree.com

MANAGEMENT AND SALES PROFESSIONAL RECOGNIZED AS INNOVATIVE, PROACTIVE,

RESULTS ORIENTED AND A SKILLED PROFESSIONAL. WITH MORE THAN 24 YEARS OF

EXPERIENCE IN RETAILING IN THE FOLLOWING INDUSTRIES: JEWELRY, ELECTRONICS

AND MEDIA, APPLIANCES, FIREARMS AND MUSICAL INSTRUMENTS. SUCCESSFUL

LEADERSHIP IN THE PAWN INDUSTRIES WITH A DIVERSIFIED BACKGROUND OVER THE

PAST 20 YEARS. ADDITIONAL EXPERIENCE INCLUDES LOANS, APPRAISAL AND

EVALUATION OF COMPUTER AND CAMERA EQUIPMENT. SEEKING A POSITION WHERE MY

PROVEN SKILLS WILL CONTRIBUTE DIRECTLY TO THE CONTINUED SUCCESS WITHIN AN

OUTSTANDING ORGANIZATION.

Core Competencies

CASH CONTROL Budget Development & Implementation

Accounts Effective Written and Verbal

Payable/Receivable/Collections Communication

Initial store set-up and merchandising QuickBooks Pro

MS Office Suite

Payroll, HR and Benefits General Office equipment (fax, 10-key

Administration by touch)

Teamwork & Interpersonal Skills

Professional Experience

OWNER, BERWICK JEWELERS, SAVANNAH GA 2007-2009

. Site selection, store design, construction and completion

. Established professional relationships with vendors and made purchasing

decisions

. Efficient advertising to generate over $64k in sales for the first

quarter.

. Hired and lead a team of 7 employees. Directed daily activities which

included merchandising, excellent customer service, suggestive selling

and merchandise maintenance.

Welsh Pawn Shop, Store and Jewelry Manager, Savannah GA 1987 - 2007

. Store manager for 19 of the 20 years and the Jewelry manager for the

entire company for the last 4 years

. Employee scheduling and leading a team of 7 employees

. Top sales producer, able to maintain a profit ratio of greater than 54%

consistently

. Cash loans on merchandise which included jewelry and diamonds, power

tools, fire arms

Education

BRONX COMMUNITY COLLEGE, BRONX NY 1976-1977 GE COURSE

WORK

High School of Music and Art, New York, NY 1976 HS

Diploma

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