Customer Service Representative

Objective: To maintain my career by utilizing my work experiences and

expanding my horizons.

Education: August 2002-May 2006 Dabney S. Lancaster Clifton

Forge, VA

. A.A.S; Administrative Support Technology

. Certificate Program in Clerical Support

. Career Studies Certificate in Basic Banking, Office

User, and Word Processing

Treasurer of AST Connections Club

Experience: March 2010 - Present Faneuil/Kidd Clifton

Forge, VA

Mailroom Clerk

. Revoking transponders from patrons accounts

. Processing mail and packaging transponders

. Processing UPS shipments

November 2008 - March 2010 TransCore Clifton Forge, VA

Mailroom Lead

. Returned transponder inventory

. Tracking data for monthly/daily reports in Excel

. Assisting mailroom clerks with issues and job duties

. Processing mail and packaging transponders

. Processing FedEx and UPS shipments and pickups

January 2007 - November 2008 TransCore Clifton

Forge, VA

Inventory Clerk/Fulfillment Clerk

. Keeping inventory of all returned transponders

. Working with Excel spreadsheets

. Creating monthly inventory reports

. Assigning transponders to patron's accounts

August 2006 - January 2007 TransCore Clifton

Forge, VA

Customer Service Representative

. Assisting patrons with their accounts

. Making payments

. Opening accounts

. Participated as Lead assistant

Computer Skills: Keyboarding at 50 wpm; proficient in Word, Excel, Access,

and PowerPoint

Interests: Reading, Scrapbooking, Cake Decorating, Yoga, Photography

Tifanie P. Thomas

59 Sparrow Lane

Millboro, VA 24460

Phone: 540-***-****

Email: ************@*****.***

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