Service High School
Resume:
JOCELYN M. MARTINEZ YANES
*** **** **** ****: 970-***-****
Fort Collins, CO 80525 Alt. Phone: 970-***-****
Email: abje4i@r.postjobfree.com
____________________________________________________________________________
Career Focus
Seeking a challenging position utilizing my skills and offering advancement
opportunity.
Core Qualifications
I am a reliable, dependable, and a dedicated employee.
Work both independently and as a team player.
Believe in providing external and internal customers with prompt, courteous
and professional service.
Willingness to learn and grow with new challenges
5+ years experience in a fast-paced, deadline-driven environment
Microsoft Office, Excel, PowerPoint
10-key proficient
Internet Explorer
Job Responsibilities
. Responsible for monitoring and the closure of abusive checking and
savings accounts, working closely with the accounting and collections
departments to ensure prudent handling of charge off activity and
documentation.
. Reviewed and submitted all Currency Transaction Reports and Suspicious
Activity Reporting in accordance with federal regulations and in
accordance to Credit Union policy and procedures while working
directly with Branch Management and Compliance Officer on exceptions.
. Created and maintained files.
. Coordinate monitoring of possible kiting situations.
. Account Maintenance.
. Utilize system reports to monitor specific accounts ensuring proper
documentation was obtained and transaction was accurate. Ensuring
regulatory requirements were met; follow-up on any outstanding issues.
. Received proper cross training to assist different departments as
needed.
. Reconciled Preferred Checking account report and submitted applicable
payment amount to accounting department for further processing.
. Processed transactions including; deposits, loan payments,
withdrawals, safe deposit payments, etc.
. Created a database to keep proper records for auditing and compliance
purposes.
. Restructured and revised job descriptions for all Member Service
Representatives.
. Researched teller outages.
. Responsible for opening and closing branch.
. Completed various Credit Union University classes and various member
service trainings.
. Trained new employees and completed evaluations of new employees.
. Ordered and replenished office supplies.
. Maintained cash supply, buy cash from the Federal Reserve before cash
is diminished, and send excess amounts of cash to Federal Reserve to
maintain cash limits.
. Processed commercial transactions.
. Sold and maintained permits, input completed permits into system and
created and maintained files for completed permits.
. Responded to customer's requests for information on Rules and
Regulations over the phone and through the mail.
. Answered multiple phone lines and relayed messages.
. Processed Incoming and Outgoing mail on a daily basis.
. Delivered parts to different mechanics around town.
. Assisted both retail and commercial customers locate parts for their
vehicles, in person and over the phone.
Employment Summary
Parts Driver, 08/2010 - 09/2010
Pep Express/ Pep Boys - Santa Fe, NM
Teller, 02/2006 - 07/2009
New Mexico Educators Federal Credit Union - Albuquerque, NM
Overdrawn Account Specialist, 12/2005 - 02/2006
New Mexico Educators Federal Credit Union - Albuquerque, NM
Fashion Consultant, 10/2005 - 12/2005
Victoria Secret Direct - Rio Rancho, NM
Support Services Administrator, 01/2004 - 09/2005
Del Norte Credit Union - Pojoaque, NM
Senior Member Service Representative, 09/1999 - 01/2004
Del Norte Credit Union, White Rock, NM
Vault/Drive-up Teller, 11/1997 - 07/1999
Los Alamos National Bank - Santa Fe, NM
Student Aide, 08/1997 - 11/1997
MHD/RLD State of New Mexico - Santa Fe, NM
Education
1995 Pojoaque High School - Pojoaque, New Mexico
University of New Mexico - Albuquerque/ Los Alamos, New Mexico
General
Keywords
Inventory, office supplies, reception, reports, client relations, Microsoft
Office, data entry, internal auditing.
Contact this candidate