Customer Service Manager

Jennifer M. Jones

**** *. ******* **.

Boise, ID 83704

208-***-****

Qualifications

Problem Solving Skills Customer Service

Tracking and Handling Financial Accounts Sales

General Office Management Inventory Control

Operation of a Variety of Computer programs Cash Handling

Employment History

August 2007-October 2009 U.S. Bank Personal Banker

-Serve as back-up manager

-Provide all aspects of customer financial assistance

-Responsible for accurately maintaining and balancing cash

drawer

-Responsible for opening new deposit accounts

-Complete loan process for qualified applicants

-Required to reach weekly, and quarterly, sales goals

-Maintain daily operations to include opening/closing

February 2006-August 2007 Sam’s Place Bartender/Waitress

-Prepared and served a variety of food and beverages

-Operated cash register, tracked guest receipts, correctly

balanced cash drawer/credit card machine at end of shift

-Acted as shift manager assisting vendors, ensuring smooth

shift changes, and proper opening and closing procedures

were followed

-Provided excellent customer service, maintaining customer

control

November 2004-August 2006 Citi Cards Collector

-Responsible for providing all aspects of customer service

-Advised/provided guidance to customers with past due

credit issues

-Knowledable of various assistance programs available to

clients

-Served on committee for March of Dimes

June 1999-November 2004 Chicago Connection Assistant Manager

-Maintained daily operations ensuring employees followed

all policies and procedures

-Responsible for employee scheduling, inventory control,

customer relations

-Responsible for accurately closing out days business,

ensuring registers balanced

May 2002-May 2003 Dr. Fenwick Dental Assistant

-Assisted dentist with variety of dental procedures

-Sterilized instruments

-Assisted hygienists with charting

-Assisted in various front office duties as needed

Education

August 1997-May2000 Capital High School

High School Diploma

August 2000-December 2004 Boise State University

General Studies

Technical Certificate in Dental Assisting

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