Customer Service Life Insurance

Clayton Mackay

**** * ***** ***

Taylorsville, UT 84123

801-***-****

abje2k@r.postjobfree.com

OBJECTIVE

To obtain a job that will prepare me for a career in public relations.

EMPLOYMENT

SURVEY INTERVIEWER

Oct 2008-

Present

Western Wats

Logan,

Utah

. Conduct Customer Satisfaction surveys via phone.

. Help build customer loyalty

. Provide empathy for customer concerns

LABOR WORKER

May

2002-Aug 2008

Grant Mackay Demolition

Salt

Lake City, Utah

. Performed manual labor

. Operated heavy machinery including Bobcat skidsters

. Gutted interior spaces as directed

TELEPHONE AGENT

May 2004-Oct

2008

Convergys

Orem,

Utah

. Provided customer relations for the United States Postal Service

project

. Handled calls dealing with complaints of people's mail

. Placed mail on vacation hold

. Scheduled pick up of packages

. Answered other various questions about the Postal Service

CABINET BUILDER

May 2003-Aug 2003

Classic Cabinets

Salt Lake City, Utah

. Built and shaped cabinet doors on an assembly line

. Safely operated heavy machinery

. Instructed team on daily production

FILE ROOM CLERK

Aug. 1999-Nov 1999

Security National Life Insurance

Salt Lake City, Utah

. Organized files

. Responsible for delivering incoming mail and packages

. Labeled all outgoing mail and packages.

EDUCATION

UTAH STATE UNIVERSITY, Logan, UT

January 2005-Present

Majoring in Communication/Public Relations, minoring in Political

Science.

UTAH VALLEY STATE COLLEGE, Orem, UT

2002 - 2004

Associate of Science (General Studies)

SKILLS

. Excellent Communication, Writing and Grammatical Skills

. Type, 45 WPM

. Microsoft Word

. Customer Service Skills

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate