Customer Service Loss Prevention

Patricia A.

Maloubier

*** ******** ****** # ** *********, New York 10591

914-***-**** abje2c@r.postjobfree.com

PROFESSIONAL SUMMARY

Versatile troubleshooter with extremely solid administrative experience in

site security, customer service and shipping/receiving

Highly ambitious self-starter with strong character and work ethic

Strives to maintain customer satisfaction

EXPERIENCE

ZACHYS WINE AND LIQUOR - Scarsdale, New York

Customer SERVICE ORDER Processing 2006-2010

- Process and created pick lists from orders placed by customers via

website, making adjustments, corrections, contacting customers for

additional information if warranted.

- Processed orders created by wine consultants

- Approved orders for payment

- Resolved customer issues, working in coordination with other departments

TIFFANY & COMPANY - White Plains, New York

Shipping Receiving Coordinator 2004-2006

- Prepare orders for shipment and transfer and ensure high value

merchandise is sent out according to company security and quality standards

- Develop and maintain working relationships with transportation vendors

(Brinks, UPS, DHL and private couriers)

- Coordinate receiving process including check-in, document verification

and organized placement of merchandise in appropriate stock area

- Proactive troubleshooting; maintain supplies, tracking and verifying

delivery

TIFFANY & COMPANY - White Plains, New York

Customer Service Representative 2001-2004

- Accepted customer merchandise for repair, engraving, etching and

embossing and performed certain on-site repairs and servicing

- Conducted customer follow-up to ensure satisfaction

- Assist with opening and closing of department including POS, computers,

jewelry cleaning and polishing units and engraving machine

NEIMAN MARCUS - White Plains, New York

Loss Prevention Investigator 1998-2001

- Investigate, detain and interview shoplifters

- Initiate and assist in employee investigations

- Prepare reports and document all loss prevention incidents

- Conduct workers compensation and public liability accident investigations

- Inspect, review and audit key areas as required

RENAISSANCE WESTCHESTER HOTEL - White Plains, New York

Director of Loss Prevention 1995-1998

- Responsible for fire prevention, safety and security of 357 room hotel

- Coordinated security for construction, banquet functions, and corporate

meetings as required

- Responsible for maintaining MSDS Sheets and training

- Revised Loss Prevention training manual

- Member of Hotel Safety Committee

OTHER POSITIONS

AXIOM REAL ESTATE MANAGEMENT - White Plains, New York

Security tech/Customer Service Specialist

IBM CORPORATION - Various Westchester, New York locations

Security Technician/Site Security

EDUCATION

University of New Haven Criminal Justice Administration

BS

SPECIAL RECOGNITION

TIFFANY & COMPANY - Shining Star Award - hard work, dedication, teamwork

New Kid on the Block" Award - superior

performance in new position

Contact this candidate