Customer Service Project Manager

WENDY E. KOHL, PMP

*** ***** ***** *********, ** 61088

Mobile: 815-***-**** Email: ********@*****.***

Member of the Project Management Institute (PMI) & American Society for Quality (ASQ)

PROFILE

Certified Project Manager Professional with over 14 years of experience. Devoted administrator that will act as a leader,

facilitator, communicator, guide, and enforcer to projects and project teams to ensure all phases and objectives of each project

are complete, on time, and within budget. Strong analytical, problem solving, organizational, and planning methodologies.

Exceptional communication, presentation, and interpersonal skills. Seeking a Project Manager position in the Northwestern

Chicago Area.

CERTIFICATIONS

Project Management Professional Microsoft Office User Specialist ASQ Six Sigma Green Belt

(PMP) (MOUS) (Dec. 2010)

SUMMARY OF QUALIFICATIONS

Project/Program Management Development and Training of Quality Policies

Contract Management Leading and Developing Teams/Committees

Quality Initiatives/Management Technical Writing and Training

Quality Assurance and Auditing Superior Time Management Skills

Internal and External Problem Resolution Superior Verbal and Written Communication

Excellent Internal and External Customer Service Proficient in Microsoft Office Software

ACCOMPLISHMENTS AND AWARDS

Corporately recognized for successfully managing 1000+ projects and meeting all deadlines, resulting in new and additional

business worth $1,000,000+ revenue while maintaining contractual and project guidelines. Multiple leadership awards.

Several customer service awards. Recognition for successful project leadership. Acknowledged nationally for dedication and

customer service. Selected to be a member of the Senior Management Quality Systems Team to provide leadership and

direction for ISO Certification.

EDUCATION

Management & Leadership Judson University 1/04 12/05

Business Administration & Information Processing Rockford Business College 8/01 11/03

PROFESSIONAL EXPERIENCE

10/08 3/09 Deluxe Corporation Johnson Group

Storefront/Project Coordinator

Project management for over 50 online storefront projects from start up to completion. Trained internal and external staff on

all storefronts. Created training guides and workflow diagrams for training purposes. Organized and directed all projects and

processes. Recognized for excellent attention to detail and internal/external customer service skills.

9/07 4/08 Fairbanks Morse Engine

Program Administrator

Project management for the build of 8 U.S. Navy ships with budgets starting at $20,000,000. Acted as a leader, facilitator,

communicator, guide, and enforcer to all team members involved in the engine build. Managed and executed engine builds for

military programs. Directed all aspects involved in the build of the engines. Provided direction and authorization to the

military customer. Ensured all aspects of the project specifications were adhered to and deadlines were met. Received awards

for customer interaction and problem resolution. Participated in Kaizen Events. Member of the Safety Quality Team.

10/04 8/07 Universal Hospital Services

Hospital Operations Manager

Managed the medical equipment logistics in 2 hospitals. Supervised a team of 20 employees at both hospital facilities.

Reported and analyzed overall quality with audits and reports. Conducted meetings with hospital department heads to ensure

quality standards were maintained. Continually met quality guidelines and sales goals.

(Promoted from Manufacturer Services Administrator)

Manufacturer Services Administrator

Acted as project manager for nation wide upgrade and installation projects for medical equipment manufacturers. Developed

and initiated policies and procedures to comply with FDA regulations and ISO standards. Assisted with the development and

training standards for Manufacturing Services. Recognized nationally for dedication and levels of customer service and

leadership. Successfully managed all projects and deadlines resulting in new and additional business.

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