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Customer Service Quality Assurance

Location:
Whitney, TX, 76692
Posted:
October 15, 2010

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Resume:

KEVIN MORALES *** HCR

**** ******* ** *****

Cell:254-***-**** or 254-***-****

abje1d@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Ability to work in various positions of responsibility. I have worked in

manufacturing/ customer service and sales and warehousing & delivery and

office skills and electronics repair and servicing. I have in total work

experience over 10 years in manufacturing and I have over 12 years in

customer service fields.

TECHNICAL SKILLS

Operating Systems: all DOS and Windows platforms

Fax Machine operation, 10-key, Xerox machine, flat bed scanner, Epilaser

engraver machine

Software: WordPerfect, MS Word, Excel, Brio Query, MS Query, Access,

PowerPoint MS Publisher, Oracle,SAP3,WMS,Mototriage,RF Test, Flashing

software

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

CINRAM WIRELESS - Fort Worth, Texas

07/2008 -08/2009 (layoff)

Level 2 Repair Technician

Level 2 technician hired for operations of a pilot program for processing

cell phones requiring level 1 and 2 repair

To determine the feasibility of operations and process time line

C-WORKS WIRELESS - Fort Worth, Texas

08/2007 - 06/2008 (closed)

Level 2 Cellular Phone Technician

Level 2 technician performing full function test on cell phones requiring

repair to phones at board level replacing certain components making phone

refurbished to like new condition

TRIAD ROVAN - Cleburne,Texas

03/2007 - 05/2007 (closed)

Oilfield Services - Dewatering operator

Separation and removal of chemicals and dirt from water reclaimed from

wells during flow back/fracturing processes

NEWBREED LOGISTICS INC - Fort Worth, Texas

05/2003 - 03/2007

Quality Assurance Inspector

Level 1&2 repair facility for cellular phones for VERIZON WIRELESS

Repaired,inspected,and processed refurbished phones per ANSI/ISO standards

to meet OEM requirements for

Refurbished product thru cosmetic repair and desoldering and soldering on

basic components

SANDYE SUE'S OLD HOB NOB - Fort Worth, Texas 11/1998 -

01/2006 (closed)

Manager/warehousing

nightclub/lounge w/Duties of facility maintenance and upgrades (adding

electrical circuits and phone lines and plumbing needs )and overseeing

employee's in upkeep and operation at facility

(maintenance/grounds/facility maintenance/sales/stocking/warehousing)

pickup and delivery of product at times vendors could not deliver with in

timely manner using bobtail truck or pickup truck with Tommy lift

SANDPIPER AVIATION - Fort Worth, Texas

01/2003 - 05/2003(closed)

LINE SUPERVISOR/CSR/FUELER

Full service FBO at Meacham airport - refueled all types of aircraft and

serviced customers hands-on offering fuel/aircraft parking an storage

facilities/aircraft towing and overseen tank farm maintenance and servicing

and help over see maintenance of facility (hotel,fuel barn and

equipment)at airport including plumbing/electrical/cable tv worked all

aspects to assure customer satisfaction dealing with customers inbound

calls verifying fuels/on board meals/hotel reservations and car rental

MOTOROLA, INC. GTSS Sector - Fort Worth, Texas 1999

- 2001(lay-off)

GTSS Sector

Manufacturing Coordinator/Tool crib operator/Inventory control

Overseen tool crib operations, Trained and worked with personnel in

assembly - as needed on production floor ordering parts and stocking as

needed using wms systems helping with cycle counts - building mainframe

transceiver units for cellular towers started with company as material

handler pulling and stocking floors - parts from warehouse

.

STATE WIDE BUS SALES - Irving, Texas

1993 -1999 (lay-off)

Assistant Service Manager/ Warranty Advisor/CSR

A multi-line dealership in Irving Tx scheduled repairs in shop,calculated

time and calculated cost of repair for a full line service and paint /body

shop worked with customer in person and over phone dealing with

problems/payments

HOTH INC - Mountain Home, Arkansas

1990 - 1993 (closed)

Inside Sales-CSR /Delivery/Warehousing

A business catering to the area's many resorts providing industrial

supplies and chemicals to help with upkeep of facilities warehousing

duties included stocking, inventory control ordering shipping/receiving

and daily delivery of product to customer using company pickup trucks and

bobtail truck as needed

LAKE WORTH NURSING HOME - Fort Worth TX 1988 -

1989 (closed)

CRNA

A skilled hall nursing facility worked taking care of residents in all

repects of care /services needed for daily care

OGDEN ALLIED AVIATION - DFW Airport

1986 -1988 (lay-off)

Lead aircraft refueler

In-house training provided to me allowed me to work up into lead fueler

position - refueling private /commercial and some military aircraft that

arrived at the airport -qualified to fuel and defuel all types of aircraft

as needed-as lead I refueled aircraft and set up 25 other fuelers to

refuel 2-6 aircraft per hour per fueler depending on type of aircraft and

amount of fuel required I also received training in tank farm management

and fuel testing procedures

NORTHEAST SERVICES INC - Fort Worth TX

1982 -1986

Phone line installer/burial crew

Working along with southwestern bell crew job was to install phone lines up

to residents or complexs by burial of phoneline installation of main phone

cables in areas in which new service was required even searched for pre-

existing cables for additional connections and repairs for phone company

using location signaling equiptment

EDUCATION AND PROFESSIONAL DEVELOPMENT

State of

Texas Nursing Registry

CRNA Certification - 1988 (lifetime

license at that time)

Southeastern Institute of Computer Technology

Associates Degree / A+ Certification Equivalent

Certification for computer hardware and software installation

and configuration, repair, and networking

Motorola Inc. University, Fort Worth, Texas

(University was on site)

Tigers, dta1055 - Ordering system for manufacturing

CPR/Bloodborne Pathogens/AED, ehs1160 - Certified through Red Cross in

emergency response

First Aid, - Certified thru Red Cross to administer first aid.

Ergonomics: Back Safety, Fire Extinguisher Training, Hazard Communication,

Six Sigma(Blackbelt)courses - incomplete

Allied Aviation Services, D/FW Airport

Fuel service training for tank farm maintenance and aircraft

refueling/defueling

Exxon FBO Fuels Quality Assurance Program

Schooling was in house, on-site O.J.T

Sandpiper Aviation, Fort Worth, Texas

Quality Control and Assurance of Aviation Fuels -thru

Chevron FBO Fuels QA/QC Program



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