Customer Service Data Entry
Resume:
JEFFREY BRAND
Apt ***
Tampa, FL 33614
. JOB OBJECTIVE
Challenging position with opportunities for growth and advancement in
customer service and/or clerical field.
. WORK EXPERIENCE
MAY 2004-JULY 2010
CUSTOMER SERVICE- Tmesys Inc-Tampa, FL
DUTIES INCLUDE: Assist retail and mail-order pharmacies with the on-line
adjudication of workers compensation related medications; maintain
constant communication with adjusters, case managers, and drug review
nurses regarding patient med history, medication compensability and
overall patient profiles.
FEBRUARY 2001-MAY 2004
DATA ENTRY- Rx Solutions-Tampa, FL
DUTIES INCLUDE: Entering prescriptions related to worker's compensation
injuries into WebMD software; making outbound calls to pharmacies in an
effort to acquire information regarding fill dates, drug strength,
prescribing physicians, as well as, appropriate sig. Additionally,
maintaining constant communication with adusters, case managers, and
drug review nurses are task outlined in this job description.
JULY 2000-SEPTEMBER 2000
DATA ENTRY- Image one-Tampa, FL (Temp position held with Randstad)
DUTIES INCLUDE: Recording file information on to CD-ROM format utilizing
various scanning equipment, such as Mekel document scanner; used for
scanning microfiche images.
MAY 2000-SEPTEMBER 2000
DATA ENTRY- Fire Services- Tampa, FL (Temp position held with
Randstad)
DUTIES INCLUDE: Inputting fire alarm inspection information into database
utilizing Microsoft Excel software; dispatching fire alarm technicians to
various job sites for inspections.
JULY 1999-DECEMBER 1999
CLAIMS INVESTIGATOR- Citicorp- Tampa, FL (Temp position held with
Initial Staffing)
DUTIES INCLUDE: Process claims for clients whom are disputing
transactions made with their debit cards; issue credits and/or debits to
accounts when applicable. Analyze account history and process client
information using Excel and Microsoft Word software.
JULY 1997- OCTOBER 1998
CUSTOMER SERVICE - Citicorp- Tampa, FL (Temp position held with Adecco)
DUTIES INCLUDE: Assisting customers with balance inquiries, identifying
point of sale transactions, and tracking overall account activity.
. EDUCATION
HIGH SCHOOL: BLOOMINGDALE HIGH SCHOOL- TAMPA, FL
COLLEGE: HILLSBOROUGH COMMUNITY COLLEGE- TAMPA, FL
CONCENTRATION: Business Administration
CORE COURSES: Business communication, Business Law, Accounting 1 & 2, and
Public Speaking.
. CERTIFICATIONS
CPht certified
Issuer: Pharmacy Technician Certification Board
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