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Customer Service Sales

Location:
Boise, ID, 83704
Posted:
October 15, 2010

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Resume:

ESTELA M DE GONZALEZ

**** ******** **.

Boise, ID 83704

208-***-****, 208-***-****

EDUCATION: Bachelor of Social Science in Social Work, Lewis and

Clark State College

Concentration: Service Coordination and Drug and alcohol

Training.

EMPLOYMENT:

2009-present Hispanic Ministry Coordinator: Corpus Christi

Catholic Church

Program development for Spanish Speaking community

2007-2009 Literacy Educator. Catholic Charities of Idaho, Coeur d'Alene

LAPES program, a family oriented ELL Program (English

for Language Learners)

2006-2009 Kootenai County Hispanic Ministries/Boise Dioceses

Assist Hispanics in any areas needed, Sacramental,

educational and Social

Justice, in Spanish

2006-2007 Sales Agent Center Partners. Post Falls, Idaho

Customer Service and sales agent

2002-2004 Targeted Service Coordination/Case Management,

Aging and Adult Services-

Coeur d'Alene Idaho

TSC services to client receiving A&D waiver, and DD

waiver; Case Management for people 60 years of age and

older, assessments, coordinate and contact agencies as

needed for in-home services, connect client with

services according to their needs.

2002. Self-Reliance Specialist, Coeur d'Alene Tribe-Plummer,

Idaho

Assist Federal Recognized Tribe clients with financial

and skill development assistance to become self-

sufficient

1998-2000 Ombudsman, Aging and Adult Services-Coeur d'Alene, Idaho

Advocate for the elderly in resolving problems

encountered in dealing with agencies and programs of the

government such as Health and Welfare, Social Security

and Medicare. Provide information and referrals

regarding long-term care.

1997. Progressive Forestry/North America Labor Management,

Inc.- Coeur d'Alene, ID

Recruitment Coordinator: Assisted partners in recruiting

workers from Mexico in reforestation. Coordinated

recruiting agents via phone and facsimile from various

cities in Mexico. Communicated with government officials

for dispensation of Mexican passport to obtain work

visas. Liaison between workers and president of company,

and also assisted in personnel record keeping.

1995-2008 Translating and Interpreting Services - Post Falls,

Idaho

Translate Official and non-official documents from

English to Spanish and

Spanish to English. Interpret for the general public.

ORGANIZATIONS: Health and Welfare Regional Advisory Board: Liaison to

community about activities.

Region 1- Regional Substance Abuse Authority

(RSAA): Hispanic Representative.

Hispanic Substance Abuse Prevention Advisory

Committee

Hispanic Affairs, St George's Catholic Parish: Hispanic

Representative to provide resources in their own

language. (1994-Present)

Idaho Commissioner on Hispanic Affairs: Commissioners

identifies and monitors programs legislation, and

researches problems and issues affecting Hispanic

Idahoans. (2004 -Present)

Kootenai County Task Force on Human Rights: Hispanic

Representative and Victim's Support Committee. Provide

appropriate resource information and networking to

minorities. (1984-1992)

Diocesan Council Member for the Boise Diocese: Parish

Representative.

Help develop quality ministries for the parishes

throughout the Boise Idaho Diocese (1984-2000)

Hispanic Diocese Ministries, Boise Diocese

Representative: Attend educational seminars to receive

information relevant to communities' needs, assist in

the sacrament formation, and coordinate cultural

programs. (1984-Present)

QUALIFICATIONS:

. Outstanding professional experience and academic

training in translating/interpreting services.

. Strong grasp in translating from English to Spanish and from

Spanish to English.

. Ombudsman assistant- advocate for the elderly.

. Recruiting coordinator and secretary- assisted in recruiting

workers from Mexico to work force.

. Ability to perform/provide accurate documentation according

to federal and state rules and regulations.

. Ability to develop positive relationship with clients.

. Disciplined, analytical and detail-oriented professional who

is able to work efficiently as am individual as well as

within a team environment.

. Ability to identify problems, gather necessary information

and provide quick and accurate resolutions.

EXPERIENCE:

. Translate office documents for law firms

. Act as an advocate for elderly

. Personnel record keeping

. Client Service

. Team member and leader

. Computer literacy

. Coordinate services

. Work with other agencies to better serve clients

. Strategic, operational planning

ACHIEVEMENTS:

. ESL (English as a Second Language)

. Ambassador Honor Society

. Student of Social Work (SOSW) Representative (1999-2000)



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