Customer Service Quality Assurance
Resume:
Katherine Nicholson
Hamilton, Ohio 45011
513-***-**** (home), 513-***-**** (cellular)
************@*****.***
Objective
To secure a position in a field with room for advancement opportunities
Skills
. Excellent scores in Medical Billing and Coding, such as CPT, ICD-9-CM,
and HCPCS Coding
. Understanding of Health Insurance Portability and Accountability Act
(HIPAA) regulations and procedures
. Proficient in Microsoft Office applications: Word
. Well versed in Medical Terminology I and II, Anatomy, and Physiology
. Motivated individual with strong back ground in patient and customer
service
. Demonstrated outstanding ability to manage and develop staff, as well
as business operations
. Ability to acknowledge confidentiality regulations in a corporate
environment and ensured quality assurance of customer privacy
. Excellent skills in the management of money
Education
Southwestern College, Springdale, Ohio, Medical Coding and Billing Program,
Diploma, September, 2008
President's List, Dean's List, Perfect Attendance Award
Butler Technology and Career Development, Hamilton, Ohio, State-Tested
Nursing Assistant, Certificate, March, 2004
Employment Experience
Ohio Casualty Insurance Group
File Clerk
June, 1986 - August, 1994
. Sort mail, pull files for mail, and distribute mail and files to
Underwriters, collect files and return them back to shelves
McDonald's Restaurant
Manager June, 2002 - June, 2003
. Managed restaurant inventory and food supplies in order to effectively
operate location
. Daily handling of deposits and receipts
. Documented staff members' performance and provided feedback
. Accurately compiled daily sales and marketing reports in order to
increase profitability
. Trained and developed new and current staff on corporate procedures
and customer service
. Operated busy shift and managed staff of up to 13 members
. Responsible for opening and closing of restaurant
. Actively contributed by performing duties in kitchen, register, and
drive thru
. Provided strong customer service in a fast paced environment
Heartland of Woodridge
State Tested Nursing Assistant March, 2004 - October, 2008
. Attends to the general health and well-being of ten residents on a
daily basis
. Documents daily activities of residents according to Nurse's care plan
. Responsible for training and development of new Nursing Assistants
. Creates positive and comfortable atmosphere for residents
References
Available upon request
Katherine Nicholson
2065 Caldwell Street
Hamilton, Ohio 45011
513-***-**** (home), 513-***-**** (cellular)
************@*****.***
Objective
To secure a position in a field with room for advancement opportunities
Skills
. Excellent scores in Medical Billing and Coding, such as CPT, ICD-9-CM,
and HCPCS Coding
. Understanding of Health Insurance Portability and Accountability Act
(HIPAA) regulations and procedures
. Proficient in Microsoft Office applications: Word, Excel and Power
Point
. Well versed in Medical Terminology I and II, Anatomy, and Physiology
. Motivated individual with strong back ground in patient and customer
service
. Demonstrated outstanding ability to manage and develop staff, as well
as business operations
. Ability to acknowledge confidentiality regulations in a corporate
environment and ensured quality assurance of customer privacy
. Excellent skills in the management of money
Education
Southwestern College, Springdale, Ohio, Medical Coding and Billing Program,
Diploma, September, 2008
President's List, Dean's List, Perfect Attendance Award
Butler Technology and Career Development, Hamilton, Ohio, State-Tested
Nursing Assistant, Certificate, March, 2004
Employment Experience
Heartland of Woodridge
State Tested Nursing Assistant March, 2004 - October, 2008
. Attends to the general health and well-being of ten residents on a
daily basis
. Documents daily activities of residents according to Nurse's care plan
. Responsible for training and development of new Nursing Assistants
. Creates positive and comfortable atmosphere for residents
McDonald's Restaurant
Manager June, 2002 - June, 2003
. Managed restaurant inventory and food supplies in order to effectively
operate location
. Daily handling of deposits and receipts
. Documented staff members' performance and provided feedback
. Accurately compiled daily sales and marketing reports in order to
increase profitability
. Trained and developed new and current staff on corporate procedures
and customer service
. Operated busy shift and managed staff of up to 13 members
. Responsible for opening and closing of restaurant
. Actively contributed by performing duties in kitchen, register, and
drive thru
. Provided strong customer service in a fast paced environment
References
Available upon request
Contact this candidate