Customer Service Manager
Resume:
Artelli Davea White
San Bernardino, Ca 92408
Home 909-***-****/ Cell 909-***-****
Email: abjduw@r.postjobfree.com
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Objective: As a highly motivated, detail oriented person, I intend to
utilize my present experience and training to afford me the opportunity for
professional growth.
Experience:
03/2005-06/2009 Bank of America, Pasadena, California
Account Manager/ Collector I-Bank Card Services
* Outbound calls to clients regarding status of accounts
* Negotiating and processing payments by phone using a auto-debit system
*Offered a solution to clients that may decrease financial burden such as
Debt Management or other money sources
Achievements: Territory Record Setter for Customer Satisfaction, Rank Top
10 on Company scoreboard a record 12 quarters
12/2003-03/2005 Marshall's/TJX Co., Monrovia, California
Service Desk Coordinator/Sales Associate
* Merchandised products to appeal to customers
* Accurately processed cash and credit card transactions while multitasking
with returns, layaways, phone center, employee scheduling, and customer
complaints.
* Tactfully resolved customer concerns
Achievements: Double department sales by providing personalized customer
service.
06/2001-12/2003 Anointed Touch Salon and Spa, Duarte, California
Receptionist/Salon Manager
Maintained salon's daily operations including but not limited to
appointment setting, bookkeeping, public relations and basic client care.
Managed salon appearance and inventory, while answering multi-lined phone
Achievement: Pitched idea to salon owner about salon makeover, which lead
to increased client intake.
Education:
Grambling State University- General Ed -1996-1997
Citrus College-Behavioral Science -2003-2005
Citrus College-Behavioral Science -2009-2010
*Skills:
Can type 45+ wpm, Proficient in Excel, Microsoft Word, QuickBooks,
PowerPoint, etc., Able to operate most office equipment, Capable of
answering a high volume of calls on a multi-lined phone, Accurately file
documents, Multitasks and Provide excellent customer service.
Contact this candidate