Tiffany L. Jones

** ********** **** ***. * . Greensboro, NC 27410

(M) 336-***-**** . abjdty@r.postjobfree.com

OBJECTIVE: To obtain a challenging position to consistently generate

additional revenues and customer satisfaction utilizing thorough customer

service knowledge, effective problem solving, and a professional demeanor.

ASSETS

. Enthusiastic, friendly demeanor, comfortable in a fast paces

environment

. Experienced in sales, marketing and public relation

. Ability to take on multiple roles and responsibilities when necessary

. Strong office, data-entry and organizational skills

. Able to develop and maintain business relationships with customers

and vendors

. Excellent phone etiquette, great communicator; effective writer and

speaker

. Ability to follow instructions as well as work independently

EMPLOYMENT

07/2009 to Present American Express

7701 Airport Center Drive ~ Greensboro, NC

27410

TSC Customer Care Professional

. Work in a fast-paced, structured call center environment

. Deliver extraordinary customer care by responding to questions

concerning customer accounts

. Grow and nurture customer relationships on each and every call that

result in measurable cardmember value

. Document necessary account information and offer solutions that

benefit the customer

. Maintain acceptable performance standards, including effectiveness,

efficiency and quality

. Capable of effectively prioritizing daily workload and communicating

status to superiors, including relaying any encountered problems

. Refer complex issues to appropriate person or department to provide

appropriate information or thorough solutions

. Partake in special projects and meetings as assigned

. Proficiency in keyboarding and navigating a windows environment

. Research promotions and account information to appropriately assist

customers

10/2007 to 02/2009 Allen Industries Inc

6434 Burnt Poplar Rd ~ Greensboro, NC 27409

Project Manager and Permitter

. Personal contact with the customer to learn of their needs,

expectations and to aide in maintaining a set budget

. Schedule and manage site surveys, both physical and photographic,

prepare time tables, and provide Code Checks

. Prepare progress reports, finalize billing, and maintenance

. Work with different departments such as the Zoning, Planning,

Compliance and Transportation to help ensure quality construction and

safe finished structures (signs)

. Review construction documents, specifications, and calculations for

compliance with adopted codes and standards regulating signs to

prepare and submit permits

11/2006 to 10/2007 Express Personnel Resources

7402 D West Friendly Ave ~ Greensboro, NC 27410

Office /Administrative Assistant/Receptionist/Customer Service

. Handle multi task projects, greet the public, accept applications,

high volume switchboard

. Type letters, and memos, prepare proposals, schedule appointments,

filing, & faxing

. Log in new business submissions, create quote files, prepare and

collect required information

01/2006 to 11/2006 Woodstream Apartments, MAAC

7 Woodstream Lane ~ Greensboro, NC 27410

Leasing Consultant

. Greet customers with a smile, find out customer's needs

. Fill out guest cards, collect photo ID, take customer on tour of

property

. Prepare lease documentation, work orders, and collect deposits and

rent

. Answer multi-line phone, respond to email, mail, and faxes

. Demonstrate skillful communication and negotiation skills

. Run credit application using MRI, Yardi, and Safe-rent on-line system

. Create flyers, brochures, cards, move-in gifts, and marketing

materials

. Trained in Fair Housing Laws and Acts

03/2005 to 01/2006 Citi Cards

5450 Millstream Road ~ Mcleansville, NC 27301

Customer Service Representative

. Ability to sell products and services to cardholders.

. Handle large volume of incoming calls regarding customer retention.

. Strong problem solving and listening skills to determine concise

solutions to customer needs while Maintain quality standards set

forth by the company.

12/2003 to 03/2005 Sears Marketing Center

2080 Brentwood Street ~ High Point, NC 27263

Customer Service Representative

. Assist customers with warranty and account information.

. Data entry, filing, and preparation of inter-office memo's

. Use of creative thinking and effective listening tactics to defuse

customer concerns.

. Answer and respond to heavy incoming calls, emails, and faxes in a

fast paced environment

08/2003 to 08/2009 US ARMY RESERVE

7838 McCloud Road ~ Greensboro, NC 27409

Automated Logistical Specialist/Inventory Clerk

. Maintain books and record keeping of supply through SARSS and ULS-G

. Create and update military files, maintain databases

. Perform typesetting of staff memorandums, compose emails and related

texts

. Major clerical duties such as heavy data entry, filing, and faxing,

answering multiple phone lines, liaison between many departments.

. Attain and manage shipping and receiving documentation from vendors

. Track shipments and arrange delivery, and complete office duties.

EDUCATION

06/2002 High Point Central H.S.

High School Diploma

07/2006 Bar Careers

Certified Bartender in North Carolina, specialty with

Banquets and Special Events

08/2008 to Present Guilford Technical Community College

601 High Point Rd Jamestown, NC 27282

A.S. Business Administration

Current GPA: 3.8

Skills: Business Communications, Microsoft Word, Access, Outlook,

Spreadsheet, Excel, PowerPoint, Rent Roll, Ten-Key, Business Math and

English, Type 65 WPM, Secretarial Skills, Administrative and Receptionist

Skills, Switchboard Skills, Project Management training, Money Laundering

training, Credit Card Laws, Fraud protection.

REFERENCES UPON REQUEST.

Contact this candidate