LEMICUA WILSON

**** ***** * ******

Ta c o m a, Wa s h i n g t o n 9 8 4 0 8

abjdtn@r.postjobfree.com

253-***-****

B J E C T I V E

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To obtain an Office Assistant/Customer Service position utilizing the following skills and qualifications;

ECHNICAL SKILLS

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» Team player works effectively with diverse group of

» Microsoft Word people » Data Entry 30+WPM

» Microsoft Outlook » Positive Attitude » Efficient Multi-tasker

» Microsoft Excel » Business Record Keeping » Problem Solver

» Microsoft PowerPoint » Strong Communication Skills (verbal & written) » Superior Customer Service

» Detail Oriented » Office Equipment Knowledge

R O F E S S I O N A L E X P E R I E N C E

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JC Penney, Tacoma Washington 2009-2010

Customer Service Representative

Greet, assist customers and process in-store credit card applications.

Handle all cash transactions including opening and closing procedures.

Received many positive customer feedbacks resulting in company rewards.

Cooperative Capital, Tacoma Washington 2008-

2009

Office Assistant

Reviewed, interpreted, organized, and processed customer applications.

Operated an 8 line switchboard (16+ extensions) with a positive & welcoming voice to ensure internal & external customer

satisfaction.

Scheduled appointments and maintained corporate contacts in directory.

Filed numerical & alphabetical for Commercial Leasing department accurately.

Processed Fed-Ex and UPS pick up and deliveries daily.

Scheduled internal staff appointments on a consistence bases.

Lady Luck Cowgirl Up, Spanaway, Washington

2007-2008

Server/ Entertainer

Took food and beverage orders from multiple people and accurately distributed.

Balanced customer service skills and performance routines at unexpected moments with ease.

Catered fast-paced sports events such as football, baseball and NASCAR parties at the restaurant.

Established a friendly bond with the customers to assure their return to dine in the future.

H&R Block, Tacoma Washington 2003-2007

Office Assistant/ Client Care Specialist

Assisted District Manager in maintaining thorough communication to all 16 offices.

Trained and supervised Tacoma District Calling Center staff on product knowledge, clerical duties, and company

responsibilities.

Negotiated cost issues that concern the tax preparation fees by offering discounts.

Prepared client issue forms, accounts payable, create spreadsheets, and attend office meetings.

JC Penney, Tacoma Washington 2003-2005

Customer Service Representative

Assisted customers with shopping dilemmas.

Created displays to help promote the stores merchandise.

Handled all cash transactions including opening and closing procedures.

H&R Block, Tacoma Washington 2002-2003

Receptionist

Established a friendly bond with our clients to assure their return to file next year.

Performed general office duties including filing, faxing, answered multi-line telephone, and set appointments.

Maintained positive attitude, ability to prioritize, and variety of tasks in a high volume/stressful atmosphere.

Capability to handle over 150 customers daily on a face to face basis without losing composure.

D U C A T I O N & T R A I N I N G

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Bryman College Medical Assistant Program Tacoma, WA 2003-2004

UP Pediatrics Clinic Externship University Place June 2004

Contact this candidate