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Manager Customer Service

Location:
Fayetteville, NC, 28306
Posted:
October 09, 2010

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Resume:

Wally L Tippitte

**** ******** ****

Fayetteville, NC 28306

910-***-****

910-***-****

abjdre@r.postjobfree.com

Objective

To administered a dynamic, ambitious and educated professional work performance with a diverse

career history. For any organization I will display eager exceptional leadership, communication and

employee relations skill toward supporting the goals of a progressive organization in any field.

Technically savvy with a strong diverse background and the desire to contribute sound understanding

of successful business practices, human resource development, and performance management

initiatives to driving optimized business results.

Educational Background

Earned a Masters Degree in Human Resources from Central Michigan University, Mt Pleasant, MI

Completed in 2005

Earned a Bachelor of Arts Degree from Fayetteville State University in Fayetteville, North Carolina,

in Geography Completed in 1997

Earned a Minor Degree from Fayetteville State University in Fayetteville, NC in Communications

Competed in 1997

Professional Background

2008-2010: Worked for Sweeney Market and Research in Melbourne, Australia performing the

duties of a Market Researcher

• Using surveys and questionnaires, to interview people and assess attitudes and experiences

relating to a wide range of subjects. Interviewed people individually or in groups, on the

street, at home, at work or via the telephone to gather survey responses and research data and

then enter all information electronically for storing.

2004- till 2010: Worked for Ford Motor Company in Melbourne, Australia performing the

duties of a Vehicle Line Assistant, Line Supervisor

• Take necessary steps for development and implementation of new methods for greater

productivity.

• Take the leading part in various parts of Line Production and Repair. Assisting the floor

supervisor in day to day operations concerning production

Assistant to the Floor Supervisor and management personnel to staff employee

Assistant to production and supply details for daily operations.

Handles everyday tasks such as making sure light bulbs are changed and floors are

mopped, and that machinery and other important devices are cleaned and maintained

• Knowledge of plant maintenance including building and grounds repair

2001- 2004: Worked as a Station/Duty Manager for National Car Rental in Washington DC for

Vanguard Corporation with following responsibilities as the Station Manager.

• Duty Location Manager of Daily Operations, Assistant to City Manager. Manager of

Employee Personnel, Employee Payroll, Customer Service Manager, Inventory and Fleet

Control Manager on a daily bases.

• Fleet Distribution Assistant, Time Scheduling, Revenue Report, Accounts Payable, Accounts

Receivable, and Station Manager for three locations under the same corporation.

• Quality Control Mg, Customer Service Contact Manager, Program Assistant to Corporate

Office, Training New Hires, Intro and Exit Interviews of Employees, Updating Employee

Files, Performance Reviews, Performance Discipline Acts.

• Benefits, compensation, payroll, HR development, training, employee retention, continuous

improvement, HR Effectiveness

1999-2001: Worked as a Human Resource and Finance Manager for The Association for Women

in Science in Washington DC with the following responsibilities daily.

• Human Resource Manager of all office operations, Employee Personnel, Organization HR

Associate, Updating Employee Records, New Hires, Exit Interviews, discipline and Personal

Performance Reviews, AWIS Mentoring Programs, AWIS Annual Board Presentations

Speaker

• Researched and evaluated management practices, training and development programs,

leadership principles and employee relations for the national human resources department.

• Managed operations including forecasting, inventory control, purchasing, and quality

insurance. Maximized revenues through efficient staffing, labor cost controls, and promotions

• Finance Manager of all income and expense accounts, Cash Management, Constructed all

budget reports and present budgets to board members. Responsible for all billing Statements,

Grants Writing Assistant, and all National Office Tax Documents Organizer. Accounts

Payable/Receivable, National Office Executive Assistant, Sumer Intern Organizer of Finance

1997-2000: Worked for Wal-Mart Distribution Center in Fayetteville, NC as a Receiving and

Inventory Clerk

• Receiving and Inventory Clerk and responsible for all inventory control of incoming freight.

Quality control clerk scanning all incoming freight and distributing the freight throughout the

distribution. Forklift operator, and processing assistant

Awards/Organizations

National Society for Geographers (1997-Present

Association of Free and Accepted Masons (PHA)/Trustees Board

Who’s Who Honor Society 1996 and 1997

Chancellor’s List of Two Semesters/ Completed Degree with 3.00 GPA



Contact this candidate