Customer Service High School
Resume:
Erika Alberto
Indianapolis, IN 46260
abjdqi@r.postjobfree.com
CAREER OBJECTIVE
To obtain a position with an opportunity to advance to a management position, benefiting
my employer as well as myself
SKILLS SUMMARY
Computer: Basic, Microsoft’s, Internet, Saber, Yardi, Type 40wpm
Language: Bilingual Spanish/ English
Personality: well organized, outgoing, patient, reliable, responsible, friendly, creative,
humorous, easygoing, great listener, cautious, happy, self-motivated, work well with
others
EDUCATION
INTERNATIONAL BUSINESS COLLEGE
Indianapolis, IN
October 2004
Travel and Hospitality Associates Degree
NORTH CENTRAL HIGH SCHOOL
Indianapolis, IN
May 2003
High School Diploma
EMPLOYMENT
Sexton Company, Carlyle Court/Leasing Agent
2007- 2009
Interacts directly with prospective and current residents to achieve maximum occupancy.
Provide information about the apartments to the prospective resident and schedule visits
to the community. Prepare and assists all leasing paperwork. Collect security deposits,
rent and all other funds associated with the resident moves. Communicate changes in
units leased status. Work with the property manager and maintenance supervisor.
Understand and comply with state landlord-tenant Fair Housing laws and standards.
Holiday Inn North/ Kids Club Supervisor
2006-2007
Organize activities such as; crafts, coloring, games, movies, decoration, karaoke, dance
and many more, also organize birthday parties and host. Be patient; creative; nurture;
motivate; teach and create a comfort zone while the parents are not around. Be
responsible for the childcare. Have fun and play. Organize and plan holiday event parties.
Hyatt Regency Hotel/ Front Desk Agent
2004-2005
Greet each guest who walks through the door and offer him or her assistance that they
may require. Be able to communicate any information to a guest. Handle each stage of a
hotel stay from reservations, to arrival, to departure. Answer and handle incoming calls
and direct guests when needed. Be responsible for phones, hotel checkins, hotel
checkouts and customer service.
Ellington Restaurant/ Hostess
2004
Graciously greet guest upon arrival, escort them to their table, provide menu to them once
seated and inform guest of name of their assigned server. Assign service stations to all
servers. Inform guest of daily menu changes and special and other matters affecting
dining room operations. Supervise the operation of dining room during meal service
periods adjusting patron-seating flow in such manner as to balance customer among the
various service stations.
REFERENCES: Given Upon Request
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