Customer Service Administrative Assistant

SHANNA N. OLIVER

*** *. ******* ***

Columbus, OH 43214

Phone: 614-***-****

************@*****.***

Summary

. Accomplished customer service and sales rep with over 7 years

experience.

. Working knowledge of banking systems and accounting procedures

as well as GAAP.

. Strong analytical and problem-solving skills.

. Strong organizational skills, with the ability to prioritize

work flows.

. Outstanding communication and interpersonal skills, with

expertise in developing and maintaining strong and productive

working relationships with clients and staff at all levels.

Skills

Proficient in Microsoft Word, Excel, PowerPoint, Access, Lotus

Notes, Outlook

Education

Ohio Dominican University - Expected MBA 2011

Columbus, OH

Franklin University - B.S. in Financial Management Cum

Laude

Columbus, OH with Minor in Human Resources

Professional Experience

NATIONWIDE INSURANCE, COLI

Financial Service Rep 11/2009-Present

Columbus, OH

. Process financial transactions on corporate owned life

insurance policies

. Prepare monthly and annual statements for clients

. Send confirmations on all transactions

. Complete other projects and assignments as needed

. Skills include organization, attention to details, customer

service, multi-tasking, proficient in excel

NATIONWIDE BANK, FINANCE

Bank Sales and Service Rep 02/2009-11/2009

Columbus, OH

. Run a teller window

. Sold banking products to fit customers needs

. Answer questions about all

the different products

Nationwide

Bank has to offer

. Skills include customer

service skills, banking

knowledge,

selling skills, internal and

external communication,

speed and accuracy, cash

handling, multi-tasking

NATIONWIDE INSURANCE, JACOBY AGENCY

Administrative Assistant 10/2006-02/2009

Columbus, OH

. Develop new client insurance policies

. Maintain accurate and confidential records

. Helped sell different types of policies to fit the needs of

customers

. Balance business checking account for agency

. Skills include customer service skills, internal and external

communication, selling skills, filing, running multiple phone

lines, message taking, ordering, multi-tasking, working in a

fast pace setting, responding and following up with customers

HUNTINGTON BANK

CSR/Teller 09/2004-3/2006

Columbus, OH

. Process bank transactions

. Cross sell additional products to clients

. Balanced vault and ATM books on a daily basis

. Skills include customer service, speed and accuracy; personal

judgment calls about checks and deposits, cash handling

experience, multi-tasking

Volunteer Experience

Mount Carmel East Hospital

Barnett Community Center

Contact this candidate