Tanisha L. Cotton

Chesapeake, Virginia *****

757-***-****

abjdo9@r.postjobfree.com

** ***** ** ************** *** Customer Services

Career Objective

Seeking a challenging position as an Administrative Specialist or Executive

Assistant.

A highly equipped Administrative Specialist and Executive Assistant with

experience in performing a variety of administrative and staff support

duties for a specified department, which require a ranger of knowledge and

skills of organizational procedures and polices, directing and assisting

visors, resolving administrative problems, inquires; composing, editing and

proofreading correspondence and reports, and preparing a range of

administrative documents.

Summary of Qualifications

. MS suites

. Planning and Scheduling

. Customer Service/ Set potential level to the maximum

. Interdepartmental Coordination

. Internet Research and Management of information systems

. Team player, hard worker, and goal orientated with supporting

background and education capabilities

. People oriented and even-tempered to create a stress-free and high-

spirited work environment. .

. Dependable, flexible, versatile, responsible and trustworthy

Civilian Education

Currently enrolled in Tidewater Community College Chesapeake, Virginia to

obtain Associates in General Studies

Relevant Training and Activities

. Information Systems II Chesapeake, VA 2010

. Customer Service Training Course Norfolk, VA 2010

. Principles of Business Norfolk, VA 2009

. Business Math Norfolk, VA 2009

. Business Algebra Norfolk, VA 2009

. Human Dynamics Management, Norfolk, VA 2008

. Information Systems I Arkadelphia, AR 2002

Work Experience

November 2008 - Present, United Air, Customer Service Agent (Air Wisconsin)

Norfolk International Airport, Norfolk, VA

Customer Service Representative performs as a business analyst in a highly

complex, multitasked business office. Instilling confidence and trust as

well as great communication and listening skills, lead to building

relationships between the customer, checking-in passengers, helped to

ensure their bags arrive on time, upholding the rules and regulation set

forth by the FAA and Homeland Security.

August 2008-November 2008, Phlebotomist

Grifols Biomat, South Bend, IN

Record keeping, verifying patient information, verifying insurance

information, giving instructions to a patient, data entry, and pick up or

drop off specimens at an identified location. Also had to know the laws

involving drug testing in order to give accurate instructions to the

patients disconnect and dispose of all contaminated disposable equipment,

Ensure that all equipment and work area is maintained in a clean and

organized manner and all equipment operates properly, Assist in emergency

medical procedures when necessary.

July 2007 April 2008 Data Entry - Logistical Coordinator

Aerotek/CMA CGM Norfolk, VA

Day-to-day functions were answering customer inquiries via email and/or

phone. Tracking shipments imports/exports, rail, and ocean, processing

invoices. Providing customer services over the phone and through email,

Following up on tracking orders, mail deliveries, and also submitted

billing for customers, and attaching containers for customers, and tracing

containers through the BSN,CSX, and Norfolk Southerland, enter workers

enter data into a computer, operate a variety of office machines, and

perform other clerical or administrative duties. Data entry and information

processing workers also are known as word processors, typists, and data

entry

November 2004 - January 2007 Administrative Assistant/Dispatcher

Huntleigh Corporation, Norfolk, VA

Microsoft applications to create and schedule templates, reports, kept

attendance, maintained work deadlines, performed daily conference calls,

processed personnel recall rosters, validated inventory, assisted all

senior level management, updated corporate correspondences, coordinated

with vendors, processed payroll, processed payroll reports and met all time

suspense's, verified all employee timecards, dispatch wheelchair reps to

the ramp.

January 2000 - July 2003 Data Entry

Xerox, Hot Springs, AR

Responsible duties include processing files, deleting and renaming file

folders, creating and naming CD'S Documenting very important and

confidential information from top companies, Prepping organizing and

scanning of sensitive information. Typing and processing old employee's

applications.

July 2003 - July 2004 Teacher Assistant

Petty Development Center, Malvern, AR

Responsible to assist children with disabilities, document daily skills,

create daily activities of each child in the classroom, teach certain daily

skills with each child and ride the bus with children making sure they

arrive and depart the bus at the correct stop and family member.

Contact this candidate