Customer Service Representative

*** ******** ***** 620-***-****

Oxford, KS. ****9 E-mail

matthewvii.xiii@yahoo.

com

Karen Segebartt

Summary Experienced, self directed, reliable, detail oriented, organized lead

person with the strong ability to learn whatever task is at hand and prove

that ability to be successful.

• Supervisory experience

Core Qualifications

• Six Sigma Certified

• Materials Planning

• Purchasing

• Inventory Control

• Supply Chain Management

Education 2004 Southwestern College Winfield, KS

Bachelors

Operations Management

Professional Sept. 2010 to Current Webster Engineering Winfield, KS

experience Shipping/Receiving Lead

Supervise and coordinate all outgoing parts orders with MRP system

Maintain warehouse organization for easy order picking

Ship all orders UPS

Monitor UPS “on time” delivery reports

Receive and warehouse all incoming freight

Fill material shortages when components are received

Maintain Lean Manufacturing processes, just in time/point of use

materials, consignment and vendor managed inventory.

Jan. 2010 to Sept. 2010 Webster Engineering Winfield,

KS

Purchasing Assistant / Buyer

Purchase all components for “made to order” industry

Maintain all purchase orders and component lead-times

Communicate requirements forecast to suppliers to meet delivery

schedule

Identify, resolve and communicate component supply issues with

outside suppliers to meet delivery schedules

Maintain outside supplier relationships

Maintain low inventory levels in an OEM

Sept. 2008 to Oct. 2009 ZTM, Inc. Wichita, KS

Program Coordinator / Customer Service

Representative

Customer Service Skills for aviation industry

Enter all purchase orders into system

Verify BOM with Materials Planning

Update and maintain change orders and blueprints

Expedite parts through shop as needed, with knowledge of lead-times

on all parts

Facilitate shipping of parts to customer

July 2006 to Aug. 2008 Martin Interconnect Services Wichita,

KS

Engineering Assistant

Set up all BOM’s for new customers for quoting purposes

Input electrical schematics into software for testing electrical harness

Ordered all testing components

Built all layout boards from electrical schematics for production assembly

use

Trouble shot all harness for accuracy

Feb. 2005 to July 2006 Alltel Communications Winfield,

KS

Customer Service Representative

June 2004 to Nov. 2004 Mid-Continent Cabinetry Newton, KS

Production Supervisor

3rd Shift Supervisor for door department – 30+ employees

Dec. 1995 to June 2004 NewellRubbermaid Winfield, KS

Line worker, Lead to Production Supervisor

Lead, organize, plan and control a production facility of 90+ employees

Keywords Bachelors, Communication skills, Cost reduction, Customer service,

Fast learner, Inventory control, Leadership skills, Multi-task, Supply

Chain Management, Organizational skills, Problem solver, Purchasing,

Pro-active, Team player, Time management

Contact this candidate