Manager Customer
Resume:
Heidrun Kabirschke
abjdks@r.postjobfree.com
Career Summary
Technology Manager for banking applications with proven ability to manage
and motivate teams. Responsible for the day-to-day running of a large
mainframe application as well as the development of new projects.
Extensive experience of mapping and converting customer information data.
Experience
Washington Mutual Bank / JP Morgan Chase - Seattle, WA Sep
2003 - Dec 2009
Technology Application Manager (2005 - 2009)
. Managed teams of up to 25 employees including 2 managers, plus a
number of onshore and offshore contractors. Teams worked onsite and
partially or fully virtual.
. Responsible for 6 applications, of which Hogan CIS (a Customer
Information System developed in the US and used internationally) was
the largest with over 40 million customers.
. Applications were supported 24x7, running online and batch with
multiple interfaces to financial systems.
. Delivered new projects on time and within budget under very tight
deadlines.
. Responsible for mapping and converting customer data following bank
acquisitions.
Senior Technical Specialist (2003 - 2005)
. Responsible for various projects, including the take-on of over 12
million Credit Card customers.
Logica North America Inc - Los Angeles CA Feb
1993 - Sep 2003
Senior Consultant
. Supported new projects and releases of Hogan CIS.
. Worked on site with a number of banks in the US and Australia as
consultant, senior technician and team lead.
. Responsible for the technical side of the conversions of customer data
from acquired banks, both to Hogan CIS and from Hogan CIS to a DB2
system.
IT positions - Johannesburg, South Africa
before Feb 1993
Worked as independent contractor, consultant and employee in technical,
functional and managerial positions in the banking, insurance and wholesale
industry supporting their mainframe applications.
Education/Training/Skills
. University of South Africa - Diploma in Datametrics (with
distinctions)
. Various technical and managerial courses
. IT languages: COBOL, FORTRAN, EasyTrieve, IBM JCL, some SQL with QMF
. Microsoft Office Applications
. German (fluent in written and oral communications) and Afrikaans
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