Roxann Whitney

Phoenix, AZ *****

Phone: 602-***-**** Email: abjdj6@r.postjobfree.com

Objective

Utilize my customer service experience, computer knowledge and strong

attention to detail.

Skills

. Proficient in Microsoft Office Suite

. Typing speed - 30 wpm

. Operating all office equipment

. Filing alpha/numeric

. Providing excellent customer service

. Scheduling appointments

. Ordering supplies

. Analyzing information

. Problem solving

. Highly organized and detail oriented

.

Professional Development

Microsoft Office Professional 2003 - Gateway Community College, Phoenix,

AZ

Microsoft Office Professional 2007 - Computer Career Institute, Phoenix,

AZ

Microsoft Office 97 - Rio Salado Community College, Phoenix, AZ

Experience

Vangent, Inc., Phoenix, AZ 3/2010 - 8/2010

Customer Service Representative

. Answer phone inquiries regarding products and services

. Handle and resolve customer complaints

ARIZONA WORKFORCE CONNECTION, Phoenix, AZ 4/2009 - 3/2010

Receptionist

. Answer multiple phone lines

. Create Excel spreadsheets and enter data

. Copy, fax, mail and file documents for office personnel

. Schedule clients for workshops and typing tests

. Organize office supplies

MACY'S/ROBINSON'S-MAY, Phoenix, AZ 10/1993 - 4/2008

Tailor (1993 - 2008)

Sales Associate (2006)

. Assist customers with purchases and inquiries about merchandise and

services

. Process sales transactions and balance cash drawer

. Provide garment fitting and alteration services to meet customers'

needs

. Manage inventory and order supplies

. Train associates in basic garment fitting

. Achieved Diamond Star Award for Outstanding Customer Service

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