Customer Service Data Entry
Resume:
** * * * * E R H I L L C T G A R N E R, N C ** * * 9
* * * * * 3 8 2 2 2 • M O N TA G U E _ T O N I @ YA H O O . C O M
T O N I J . M O N TA G U E
OBJECTIVE
To obtain a entry level position in the social services field which will offer a variety of responsibilities
where my skills and abilities can be utilized.
SUMMARY OF QUALIFICATIONS/KEY SKILLS
Customer Service (telephone, person, and email)
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Data Entry/Filing
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Interviewer
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Critical problem solver for difficult situations; conflict management
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Computer proficiency; Microsoft Office (Works, PowerPoint, Excel)
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Interpersonal skills
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Team player
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Well developed skills in prioritizing, organizational, and decision making
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Time management
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Successful verbal/written communicational skills
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Strong ability to multi task
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Improved and maintained client relationships
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EDUCATION
September 2008 January 2010 University of Phoenix (online)
Raleigh, NC
Bachelor’s of Science in Psychology, B.A.
August 2003 May 2008 North Carolina Agricultural and Technical State University
Greensboro, NC 27411
Psychology
August 1999 May 2003 Southeast Raleigh High School
Raleigh, NC
H.S Diploma
May 2004 Augsut 2004 Wake Technical Community College
Raleigh, NC
Certified Nursing Assistant/Home Health Aide
EMPLOYMENT
September 2008 Present First Citizens Bank
919-***-**** Raleigh, NC 27610
Customer Service Representative/Telephone Banking
Assisted 80 to 100 customers per day while providing exceptional customer service.
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Servicing multiple banks
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Providing banking knowledge about the products and services to our customers
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Assisting customers with daily updates about their dda, savings, IRA, consumer or branch loans,
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CDs, and Equity accounts
Compliant with confidential and federal bank policies
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Administrative duties; data entry, filing, printing, faxing, and emailing
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July 2008 August 2008 RTI International
919-***-**** Raleigh, NC 27709
Evaluator of Medicare Part D Organizations
Provided information to ensure that call centers are contracted to provide services for CMS are
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meeting their obligation to answer each call in a timely manner
September 2007 January 2008 ACS (Affiliated Computer Systems)
919-***-**** Cary, NC
Prescription Drug Program Agent
Assisted inbound phone calls from clients who used Aetna as their primary Medicare part D
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Exemplified superior skills and knowledge of Aetna products with the assigned marketplace
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Defined and balanced the client needs with underwriting integrity
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August 2006 Novemer 2006 Dillard’s
919-***-**** Cary, NC
Beauty Consultant for Clinique
Created, initiated, and developed Clinique’s sales event and promotion
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Delivered friendly and attentive customer service to our personal and walk in clients
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Maintained clientele with updated products and features by mail or phone
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Demonstrated skin care and makeup artistry for up selling to meet department store goals
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Filling/data entry
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January 2005 May 2006 CitiCards
336-***-**** McCleansville, NC
Customer Service Rep/Sales
Responsible for solving customer objections
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Implement strong problem solving skills and effective but quick decision making to solve customer
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inquiries
Compliant with company policies and procedures; consistent with meeting performance targets
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Authorizations for retail store associates
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Offered and cross sell an expansive set of products and services to existing customers
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Data entry, filing, faxing
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July 2002 August 2002 Tarboro Community Center
919-***-**** Raleigh, NC
Teen counselor
Supervision of teen campers
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Planned daily program schedules to include character and skill development
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Evaluated projects and activities
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May 2002 Nov 2004 United Artists/ Regal Entertainment
919-***-**** Garner, NC
Movie theater employee
Box office; data entry, cashier, sales
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Concession; cashier
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Door
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Usher
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REFERENCES
Will be provided upon request
Contact this candidate