Customer Service Manager

Laura Ansara 616-***-****

Grandville, MI ***** abjdij@r.postjobfree.com

Food Service Professional

Food Preparation Customer Service Supervision Catering

Highly motivated food service professional with outstanding diversity and

experience in institutional food service and corporate catering including

factories, colleges, and a vending company. Successfully demonstrated

ability to plan menus and catered events working with clients to satisfy

their objectives within time and budget constraints.

Core Competencies

Volume Cooking Catering Menu Planning

Menu Costing Ordering Inventory

Item Costing Sanitation Event Planning

Professional Summary

Cooking

. Successfully prepared all food items per established menus and

standardized/approved recipes ensuring consistent taste and eye

appeal.

. Satisfied catering clients in all venues with attractive and tasty

items per their request.

Management/Supervision

. Tested ability to develop and maintain effective operating and control

processes designed to attain maximum operating efficiency while

ensuring adherence to established operating criteria.

. Effectively adapted management, leadership, organizational and

communication skills to operate in any setting with efficiency.

. Addressed staffing levels so as to provide for optimal performance.

. Interviewed and recruited needed personnel.

. Established an efficient, cost effective operation to include labor

management, supervision of all aspects of service, and inventory

control.

. Successfully supervised kitchen activities to ensure quality

production/delivery of product/service.

. Approved and checked in all storeroom requisitions, ensured

operational costs are kept within forecasted budgetary guidelines.

. Communicated daily with departments obtaining current information on

availability of food items that would reduce the overall operating

expense.

. Ensured security and proper use and control of operating supplies and

equipment.

. Promoted and applied teamwork skills at all times.

. Complied with required safety regulations and procedures.

. Successfully maintained cleanliness and excellent condition of

equipment and work areas.

Catering

. Created and implemented delicious menus for corporate events per

customer order and to customers 100% satisfaction

. Delivered and set up orders at prescribed locations.

. Billed for all catered events.

. Proven ability in various catering venues such as corporate, schools

and universities, wedding halls and private homes.

Laura Ansara 616-***-**** Page 2 or 2

Commissary Development

. Modeled a four week menu cycle of tasty food items suitable for a

vending machine.

. Created clear and concise recipes and recipe books for each menu cycle

that all employees could easily understand.

. Detailed and gathered ingredients for every item that went into a

product and produced product labels to attach to products that went

into the vending machines in accordance with health department

guidelines.

. Used packaging equipment to package each prepared item individually.

. Coordinated with vending drivers to assess what they would need for

their orders each day.

. Approved and checked in all storeroom requisitions, ensured

operational costs are kept within forecasted budgetary guidelines.

. Successfully trained and oversaw employees to accomplish daily duties.

. Occasionally ran a vending route when a driver was not present for a

day.

Employment History

Quota Analyst, Dispatcher, Customer Service Rep, Comcast, Kentwood, MI

1997-2010

Kitchen Manager, Commissary Development, Automatic Stores Inc., Ada,

MI 1994-1997

Store Manager Ada Bagel Caf , Cascade, MI 1994-1994

Cafeteria Worker Spectrum Health, Grand Rapids, MI 1993-1994

Catering preparation D & W Catering, Kentwood, MI 1993

Catering, Catering Chef Scharphorns Catering, Hudsonville, MI 1993

Commissary Cook, for 20 senior centers Senior Meals Inc., Grand

Rapids, MI 1992-1993

Kitchen Supervisor, Restaura Dinning Services, General Motors,

Wyoming, MI 1979-1992

Additional Relevent Experience

Cafeteria Cook/Kitchen Supervisor Restaura Dinning Services, General Motors

Seiler Corporation, Kitchen worker at Calvin College, Grand Rapids, MI

Western Food Service, Kitchen worker at Aquinas College, Grand Rapids, MI

Bissell Inc. Cook in the cafeteria.

EDUCATION

Bachelor of Arts Degree English Major, Grand Valley State University.

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