Manager Customer Service

Carolyn D. Ingarra

**** **** ********** *****

Jacksonville, Florida 32244

abjdi6@r.postjobfree.com

cell: 843-***-****

home: 904-***-****

[pic]

Summary of Qualifications

[pic]

ADMINISTRATIVE PROFESSIONAL

Results-driven, detail-oriented professional with a proven record of

achievement as a property manager, assistant manager and leasing

consultant, with a solid record of success in controlling costs and

developing procedures that increased community value, organizational

efficiencies and customer satisfaction. Demonstrated expertise in meeting

and exceeding organizational goals and objectives. Extremely energetic with

the ability to solve complex problems in a fast-paced environment.

Committed to excellence with solid convictions, morals and business ethics.

Exceptional communication skills. Other areas of major proficiency

include:

Facilities Management Strategic Alliances Staff

Recruitment/Retention

Leasing & Sales Budget Administration Staff

Training/Supervision

Customer Relations General Accounting Purchasing/Vendor

Liaison

Operational Leadership Office Management Computer Technology

Achievements & Experience

[pic]

Property Manager, Assistant Manager, Leasing Consultant:

. Managed 700+ military housing units, supervised 24 employees

. Assistant Manager for multi-family communities within the Southeast

region.

. Managed 150+ resort rental condos and single-family homes, Vendor Liaison

for out of state owners.

. Conducted property tours, negotiated rental options, prepared leases,

reviewed agreements and addendums

. Maintained a high leasing rate in a competitive market.

. Coordinated maintenance requests and provided follow-up details with

maintenance personnel.

. Conducted resident move out and annual renewal inspections, evictions and

collections.

. Organized and implemented resident, vendors and community appreciation

events.

. Planned, organized and conducted community special events

Office Administration and Bookkeeping:

. Managed daily accounting to include: deposits, payables, receivables,

cash disbursements and preparation of expense and financial reports.

. Prepared evictions and collections

. Coordinated office meetings and conferences for management team

. Scheduled meetings, prioritized agendas, and maintained organizational

calendars.

. Demonstrated multi-tasking skills while effectively operating multi-line

phone system, Microsoft Word, Microsoft Outlook, Property Management

Plus, Avmain, MRI

Employment History

[pic]

. Community Manager, Charleston Naval Weapons Station, Balfour

Beatty Communities, Charleston, SC

. Assistant Property Manager, Darby Development, North Charleston, SC (

multiple properties owned by Darby - on a as needed basis)

. Assistant Property Manager, America First Apartment Investors,

Summerville, SC

. Assistant Property Manager, Darby Development, Saw Branch Apartments,

Summerville, SC

. Property Manager, Destin Luxury Rentals, Destin, Florida

Specialized Training & Certification

[pic]

. Certified Defense Privatization Manager (CDPM) Level 1

. Property Management License, South Carolina Real Estate Commission

. Property Management Licensing Course, Trident Technical College,

Charleston, SC

. Property Management Licensing Course, Professional School Of Real Estate,

Charleston, SC

. NAA Designation Program (Nation Apartment Association) Continuing

Education Credits

. Florida Real Estate Course 1

. On Site Customer Service Training

Contact this candidate