Customer Service Administrative Assistant
Resume:
Rolanda Newton
Bay Point, CA *4565
432-***-**** Cell
925-***-**** Home
Career Profile
Administrative Assistant with strong interpersonal and organizational
skills with a keen ability to multitask a variety of challenges and
responsibilities.
Skills and Proficiencies
.Microsoft Excel, Word, Outlook, Access, PowerPoint
.Planning and Scheduling
.Customer Service
.Interdepartmental Coordination
.Internet Research
.Telephone Reception
.Type 60 WPM/12,600 KPH
.Fax and Copy Machines
.Scanning
.Filing, Copying, Scanning
.Purchasing
.Written Communication
.Purchasing
Administrative Assistant, Bay City Mechanical Inc., 2008-2010
.Handled calls and promptly forwarded them to appropriate person among 30
employees.
.Escorted visitors to staff members' offices, along with provided
hospitality services arrangements as requested by staff.
.Composed and distributed inter-departmental memorandums (e-mails,
documentary and voice) ensuring timely delivery and receipts of important
information while at the time maintaining confidentiality.
.Established and maintained electronic records management system for all
incoming and outgoing correspondence (change orders, RFI's, submittals,
contracts, certificate of insurance).
.Organized, sorted and assigned mail distribution for all the employees.
.Prepared shipments, via UPS, Fed Ex and Courier
Administrative Assistant, VBN Architects, 2007-2008
.Handled calls and promptly forwarded them to appropriate person among 40
employees.
.Responsible for scheduling meetings for all employees; escorts visitors to
staff members' offices, along with provides hospitality service
arrangements as requested by staff.
.Composed and distributed inter-departmental memorandums (e-mail,
documentary and voice) ensuring timely delivery and receipt of important
information while at the time maintaining confidentiality.
.Prepared and assembled media kits for marketing and public relations
departments.
.Responsible for making domestic and international travel arrangements for
senior-level executives via the internet.
.Established and maintained electronic records management system for all
incoming and outgoing correspondence.
.Organized, sorted and assigned mail distribution for all the employees.
.Prepared shipments, via UPS, Fed Ex and Courier
.Organized Company Events
Broker Assistant / Accounting Clerk, Hayes Insurance Service 2003-2006
.Responsibilities included interaction with the client, preparation and
maintenance of the documents and reports. Performed client data entry and
processed claims.
.Coordinated and followed-up with the insurance companies for renewal of
policies and payments.
.Performed accounts payable functions for insurance expenses.
.Managed vendor accounts, generating weekly demand cheques.
.Managed financial departments with responsibility for Payroll, Accounts
Payable and Receivable.
Customer Service Representative / Underwriter, Cencal Insurance 1998-2001
. Answered Incoming Customer Calls (100-125per day)
.Examined documents to determine risk.
.Explained company underwriting policies to field representatives.
.Wrote and kept detailed records of policies.
.Evaluated applications for insurance policies and assess the degree of
risk.
.Calculated possible risk and determined appropriate premium.
.Collected various types of information and reports (e.g. motor vehicle
reports)
.Issued state required documents (e.g. SR22, SR1P)
Underwriter, SCJ Insurance 1994-1998
.Examined documents to determine risk.
.Explained company underwriting policies to field representatives.
.Wrote and kept detailed records of policies.
.Evaluated applications for insurance policies and assess the degree of
risk.
.Calculated possible risk and determined appropriate premium.
.Collected various types of information and reports (e.g. motor vehicle
reports)
.Issued state required documents (e.g. SR22, SR1P)
Education
Business, Medical/Coding Billing, Healds Business College - Current Student
Insurance, Baker Insurance School - 2006
Accounting, Contra Costa College - 2003
Graduated, John F. Kennedy High School - 1990
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