Customer Service Manager
Resume:
Dear Hiring Manager,
I am applying for your Distribution Clerk job posting with interest.
I can offer your company my experience as the Executive Administrative
Assistant to President, Marketing Director, and Office Manager as well as
other administrative experience. I have excellent computer skills including
the Microsoft Office Suite, typing 40-45 WPM, and basic QB and accounting
knowledge.
In addition to my experience in an administrative setting, I can
offer over four years of client management experience working in a group
home for adults with disabilities and classrooms for children with
disabilities and behavioral problems. I have worked both as management and
as regular staff at the group home and instructional/clerical assistant in
the classroom. I have experience with client finance management,
scheduling, reports, and inventory, as well as medication dispensing and
other client care. This, as well as other experience, has taught me
excellent problem solving and de-escalation skills in all areas and the
ability to think on my feet to manage problems and still maintain the flow
and order of the day, which is necessary in keeping others happy.
I have excellent communication and customer service skills. I am
detail oriented with great organizational skill. I work well in a
group/team setting, as well as being self-motivated and able to work on my
own. I am very goal and task oriented with the ability to multi-task. I am
able to effectively train and manage both new and existing staff. I have an
ability to teach and interact with people. I always maintain a gracious and
professional manner when communicating with people, including customers and
coworkers. My broad experience and range of skills make me a superior
candidate for this position.
My resume, which is below, provides additional information on my
background and qualifications. I look forward to hearing from you as soon
as possible to arrange time for an interview.
Thank you for your consideration,
Tanna Richards
Tanna Richards
3373 S. 6225 W.
WVC, UT 84128
Summary of Skills
Proficient in use and application of personal computers and systems.
Microsoft Word, Excel, PowerPoint, etc. I learn new systems and
information very quickly.
Basic Quickbooks and accounting knowledge
Type 45-50 WPM
Outstanding communication and interpersonal skills
Ability to effectively train and manage staff
Management experience
Call center and customer service experience
Collections and billing experience
Administrative, clerical, data entry experience
Work History
May 2006- Present Residential Instructor
Columbus Community Center, Wren Rd/Covewood II, SLC, UT
(May 09-Jan 10) Inactive
Responsibilities:
Provide assistance with daily activities to 6 developmentally disabled
adults
Provide emotional/behavioral support and problem solving skills for clients
Activity planning
Finance management
Administering, counting, tracking and signing in of medications
Assist with house maintenance
February-April 2010 Temporary Specialist
Columbus Community Center, Wren Rd., SLC, UT
Responsibilities:
Same as listed above (Residential Instructor)
Maintain Specialist (House Manager) responsibilities while Specialist was
on leave
Medical appointments
Staff scheduling
Turn in weekly/monthly documentation to appropriate administration
Coordinated menus for weekly shopping, maintained food budget.
Completed monthly summaries, budgets, medical records and individual
inventory.
Sept 2008- Jan 2010 Executive Administrative Assistant
Integrity Consulting Co., SLC, UT
Responsibilities:
Completed assignments based on needs of Office Manager, Marketing Director
and President of company
Operated multi-line phone system, answer customer inquiries, resolved
complaints
Took clients through quality/compliance process for the sale of Financial
Education programs
Worked with clients and their financial institutions to negotiate terms
Assisted customers with set up/use of Debt Management software program
Maintained hard copy and electronic filing system
Managed sales reports and create spreadsheets to track data
Communicated client needs and information to third party service providers
General clerical duties
Collections
Aug 2006- June 2009 Special Education Instructional Assistant
Granite School District, SLC, UT
(Skyline High School/Granite Park Middle School)
Responsibilities:
Behavior management of mild/moderate learning disabled, behavioral students
Implement modifications to environment or materials as directed by teacher
Gathered/entered behavior data, run reports
Assisted students with school work and other tasks
Nov. 2005- Feb. 2006 Trainer
Teleperformance USA/ Juniper Bank, SLC, UT
Responsibilities:
Superior knowledge of company products, services, systems, policies and
procedures
Prepared new hires for Relationship Manager responsibilities
Lesson planning
Presented lessons to classes of 10-30 people
Trainee terminations/disciplinary action
Trained new and existing employees on new products and services
Nov. 2003-Nov. 2005 Relationship Manager/ Lead Agent
Teleperformance USA/ Juniper Bank, SLC, UT
Responsibilities:
Provided excellent customer service, answered customer questions, resolved
problems
Handled escalated/supervisor calls
Assisted supervisor with answering agent questions
Managed and motivated call floor in supervisor's absence
Assisted supervisor with problem solving
Assisted supervisor with ideas to improve stats and motivate floor
Previous job history available upon request
Education
Sept 2003 - Current Salt Lake Community College (Pursuing AS degree in
Psychology)
May 2006 - Sep 2006 Salt Lake Tooele Applied Technology College-Pharmacy
Tech Program
Relevant Classes: Communications, Computer Literacy, Microeconomics,
Economics, Accounting
Contact this candidate